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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Representative - **Company:** CPT Network Solutions, Inc. - **Location:** Maitland, FL, United States - **Salary:** $40,000.0 - $43,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Outlook, Data as a Services, Web Browsers, Issue Tracking Systems - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3341c98b3242552f ## About the Role Do you have experience in Video conferences (communication methods)?, Do you have a Associate's degree?, * Associate's or bachelor's degree in a related field preferred * 1+ years of experience in a call center or similar support environment * 1+ years of technical support and/or field service experience preferred * Working knowledge of POS systems, PCs, audio systems, structured cabling, telecom, and data services * Experience with ticketing systems and queue-based support environments * Strong problem-solving skills with the ability to guide technicians remotely * Excellent verbal and written communication skills * Strong customer service mindset with a high level of professionalism * Highly organized with strong attention to detail and time management skills * Proficient in Microsoft Teams, Outlook, Excel, and web browsers How You Show Up * Calm and solutions-focused under pressure * Detail-oriented and disciplined in your work * Responsive and reliable in fast-paced environments * Collaborative and team-oriented * Ownership-minded with a commitment to follow-through ## Description At CPT Network Solutions, we believe great work happens when people feel supported, trusted, and set up to succeed. We're growing and looking for a Technical Support Specialist to serve as a critical connection point between our customers, field technicians, and internal teams. This role is at the center of our service delivery model. You'll help ensure issues are resolved quickly, communication stays clear, and our customers feel confident in the support they receive from CPT. Your success will be measured by your ability to manage ticket flow efficiently, support technicians in real time, and deliver a consistent, high-quality customer experience. What Success Looks Like You thrive in this role by: * Managing ticket volume with speed, accuracy, and strong follow-through * Providing clear, effective technical support to field technicians * Keeping communication organized and responsive across calls, email, and ticketing systems * Maintaining detailed, accurate documentation that supports continuity and quality * Identifying urgent issues quickly and escalating appropriately * Contributing to a smooth, reliable experience for both customers and technicians Core Responsibilities * Manage and resolve daily department tickets in a team-based environment * Support field technicians through queue-based call handling and real-time troubleshooting * Monitor and respond to a shared team inbox with a focus on timeliness and accuracy * Facilitate conference calls with customers and technicians using various communication platforms * Document all ticket interactions thoroughly, including internal and external updates * Identify and escalate high-priority issues in alignment with CPT procedures * Stay current on company systems, tools, and process updates * Look for opportunities to improve workflows and enhance the customer experience * Support CPT's brand by delivering consistent, professional, and solution-oriented service * Participate in a rotating on-call weekend schedule (paid stipend provided) * Work schedules within department hours of 6:00 a.m. to 8:00 p.m. CT, based on business needs ## Related Videos - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)