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# Endpoint Technician II - Innovation & Technology Services

- **Company:** City of Savannah
- **Location:** Savannah, GA, United States
- **Salary:** $63,515.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Command-Line Interface, Desktop Computing, Routing, Network Protocols, Information Technology, Laptops, 3-tier Architectures, User Accounts
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1daf63590fb0235b

## About the Role

Do you have experience in Research?, The City of Savannah's Innovation & Technology Services (ITS) Department is seeking a skilled, customer-focused, and solutions-oriented Endpoint Technician II to support the technology systems that keep City operations running efficiently and effectively., * Knowledge of programming principles and techniques.

 * Knowledge of networking protocols, infrastructure, and behavior.
 * Knowledge of networking, command line interface, switching, routing, and basic standards.
 * Knowledge of fiber optic cabling.
 * Skill in compiling and analyzing data.
 * Skill in troubleshooting peripheral devices.
 * Skill in performing mathematical calculations.
 * Skill in operating standard office equipment.
 * Skill in oral and written communication.

## Description

* Responds to Tier 1 and Tier 2 support tickets via phone, email, in-person, or remote tools, ensuring timely and professional resolution of technical issues.
 * Installs, configures, troubleshoots, and maintains desktop computers, laptops, printers, scanners, and other peripheral devices.
 * Coordinates onsite support and responds to urgent technical issues related to networks, applications, hardware, and city-wide systems, including emergency services and natural disaster events.
 * Manages user accounts and access permissions for systems including email, phone, applications, and network groups.
 * Provides first-level support for software and application issues, escalating to Tier 3 teams as needed while remaining within defined permissions.
 * Participates in IT projects by assisting with application deployments, hardware rollouts, and system upgrades in collaboration with project managers.
 * Maintains accurate documentation of work performed and supports inventory control by cleaning and organizing equipment and supplies.
 * Communicates with internal departments to analyze technology needs and provide tailored support for business processes.
 * Researches emerging technologies and contributes ideas for improving IT services and solutions.
 * Delivers a high standard of customer service and maintains positive working relationships with end users and IT team members.
 * Performs other related duties as assigned.


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