> Markdown version of [/jobs/ext/733767-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/733767-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Analyst

- **Company:** The Indigo Road
- **Location:** Charleston, SC, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Cyber Security, Computer Programming, Multi-Factor Authentication, Networking Hardware, Network Troubleshooting, Cloud Services, Wireless Access Point, Office365, Firewalls (Computer Science)
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=edd3f3d202539daa

## About the Role

Do you have experience in macOS?, Do you have a Bachelor's degree?, * Must have a bachelor's degree in a similar field and have 2+ years of experience in an IT related position.

 * Must have experience with working Office365 and proficiency with Windows 11 and Mac OS.
 * Strong working knowledge of Networking (Ubiquiti)
 * Must be based out of home office in Charleston, SC.
 * Must have ability to travel out of town 30% of the time per year to provide support to out of town locations.
 * Must be effective in handling problems in the workplace including anticipating, listening, understanding, clarifying, and resolving the concerns and issues raised by co-workers.
 * Must have clear, concise written and verbal communication skills.
 * Must have excellent organizational and time management skills.
 * Flexible to work nights and weekends, when necessary, based on business and staffing needs.

## Description

As the IT Support Analyst, you will maintain and improve the technical systems of our company to ensure all employees have the technology they need to complete their work and the organization's important files and information remain safe and intact.

What we will ask of you:

 * Working knowledge of relevant operating systems, software and programming
 * Building and Maintaining the knowledge base for helpdesk and end users.
 * Overseeing and troubleshooting network issues and hardware.
 * Managing and troubleshooting tier 1 helpdesk tickets.
 * Work with vendors and staff to complete a variety of IT security maintenance tasks including email security, firewall security, cloud services security, and multi-factor authentication.
 * Record steps, processes, and procedures to develop and Manage a knowledge base for end users and helpdesk.
 * Implement and maintain an asset management system through data entry, keeping it up to date for all assets and services through their life cycle.
 * Offer technical support to company staff and troubleshoot computer problems.
 * Install and update company software and hardware as needed.
 * Troubleshoot Network Equipment. Including Firewalls, Switches, Access Points, Cameras, Basic AV.


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml)
- [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud)
- [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)