> Markdown version of [/jobs/ext/733887-support-technician-onsite](https://www.wearedevelopers.com/jobs/ext/733887-support-technician-onsite). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Technician (Onsite) - **Company:** Layer 9, Inc. - **Location:** Greensboro, NC, United States (Remote available) - **Experience:** Experienced - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, VoIP, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Windows PowerShell, Azure Active Directory, Information Technology, Servicenow - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=844862c2726d5bf5 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, * 3+ years in IT support or help desk roles, preferably in MSP environments. * Deep knowledge of Windows OS, Office 365, Azure AD, and Active Directory. * Proven troubleshooting skills for networks, endpoints, and security configurations. * Strong communication and documentation abilities - especially with clients. * Familiarity with ConnectWise, ServiceNow, or similar ticketing systems. * Experience with VOIP, low-voltage networking, and A/V setups is a plus. * Bonus: PowerShell scripting experience or background supporting law firms (Clio, SoftPro, Litify) * Valid driver's license and clean driving record., When you succeed, clients stay secure, efficient, and confident - and that's what drives us. If you're detail-oriented, resourceful, and ready to elevate the IT experience for businesses that depend on technology, you'll feel right at home at Layer 9. ## Description * Serve as the first point of contact for client support needs - onsite and remote. * Diagnose and resolve hardware, software, and network issues quickly and accurately. * Support Microsoft 365 environments, Azure AD, and endpoint security configurations. * Manage tickets and document solutions in line with service standards (SLA). * Escalate complex issues to senior engineers as needed and collaborate to prevent recurrences. * Maintain system security with MFA, patching, antivirus, and firewall support. * Assist with client onboarding/offboarding and ensure clean transitions. * Contribute to process improvements and internal knowledge base updates., As the sole IT technician onsite, you are more than a problem-solver - you are the heartbeat of the technology experience for everyone around you. The staff you work alongside will rely not just on your technical expertise, but on your presence, your attitude, and your ability to make them feel genuinely supported. High energy is not optional here - it's essential. You will set the tone for how the team experiences technology each day. Whether you're resolving an issue at a workstation steps away or troubleshooting a problem remotely for someone off-site, every interaction is an opportunity to energize the people around you and reinforce their confidence in the systems - and the team - supporting them. What this looks like in practice: * You walk in the door ready to engage - with a positive attitude that is contagious and sets a collaborative tone for the entire office. * You treat every end user as a valued person, not just a ticket number - listening actively, communicating in plain language, and following up to make sure their issue is truly resolved. * When working remotely with onsite staff, you bring the same warmth and responsiveness you would in person - because distance is not an excuse for a diminished experience. * You understand that how you make people feel matters as much as the technical fix itself. A staff member who feels heard and respected will trust IT - and that trust is what makes your work impactful. * You champion a culture where technology empowers people, and you personally embody that mission in every conversation and every resolved ticket. If you thrive on making a real difference in people's days - not just fixing their computers, but genuinely improving their work experience - this is the role for you. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)