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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Technician - **Company:** Icon Clinical Research, Inc - **Location:** San Antonio, TX, United States - **Salary:** $39,312.0 - $43,680.0 - **Contract:** Temporary contract - **Skills:** Backup Devices, Batch Processing, Data Centers, File Systems, Monitoring of Systems, Information Technology Operations, Network Architecture, Network Monitoring, SAP (Applications), Enterprise Software Applications, Computer Network Operations, Firewalls (Computer Science), Information Technology - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=14c3bdb6cd6523c7 ## About the Role Do you have experience in Technical documentation?, * Experience in a Network Operations Center, service desk, help desk, systems monitoring, infrastructure support, or related IT operations role. * Ability to monitor and troubleshoot computer systems, applications, backups, batch processing, telecom systems, and network infrastructure. * Strong documentation, communication, and customer service skills. * Ability to escalate incidents clearly, accurately, and efficiently. * Ability to remain focused while monitoring systems for extended periods. * Ability to work in a high-stress environment and respond professionally during outages, alerts, and urgent support situations. * Ability to sit, stand, walk, stoop, kneel, crouch, crawl, and lift or exert up to 40 pounds as needed. Preferred Qualifications * Experience supporting data center operations or enterprise infrastructure environments. * Experience monitoring SAP applications or other business-critical enterprise systems. * Experience coordinating scheduled outages, maintenance windows, or critical alert response. * Familiarity with network monitoring, telecom infrastructure, firewalls, backups, and batch processing environments. ## Description Our client is seeking a NOC Technician to provide continuous monitoring, support, documentation, and escalation for enterprise computer systems, network infrastructure, data center environments, applications, and after-hours service desk operations. This role serves as a central point of contact during system alerts, maintenance activities, outages, vendor calls, and infrastructure issues while helping ensure reliable business operations and timely issue resolution., * Monitor and support corporate and operational computer systems, including hardware, software, CPU usage, file systems, and network infrastructure. * Monitor network infrastructure, including firewalls, telecom systems, and data center environments. * Monitor, restart, and support file system backups. * Monitor batch processing activity and assist with problem resolution. * Monitor and support enterprise application processes, including SAP-related systems. * Answer support calls and third-party vendor calls, documenting issues and escalating to the appropriate support teams. * Coordinate with production control and technical support teams regarding critical alerts and system issues. * Support scheduled outages, maintenance activities, and incident response efforts. * Compile and distribute daily and weekly operational reports. * Maintain updated NOC procedures and support team call-duty rosters. * Help maintain continuous operational coverage and ensure service disruptions are escalated promptly. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Hate organising your photos? 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