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# Help Desk Technician

- **Company:** The Principle
- **Location:** Kinston, NC, United States
- **Salary:** $33,280.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Issue Tracking Systems, Network Administration, Network Protocols, TCP/IP, Office365, Peripherals, Computer Equipment, Information Technology, Laptops, User Accounts
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c9d11383af48da1e

## About the Role

Do you have experience in Windows?, * listening with the intent of understanding, translating business problems, and troubleshooting in order to resolve problems while providing excellent customer service.

 * problem solver who is able to prioritize various tasks and responsibilities., * Experience in a customer service, help desk, or technical support role
 * Ability to provide excellent customer service and communicate technical information to non-technical users
 * Strong knowledge of Windows operating systems (Windows 7/11) and Microsoft 365 Suite
 * Familiarity with network protocols (TCP/IP), LAN/WAN technologies, and network administration concepts
 * Experience with desktop support, including hardware troubleshooting and software installation

## Description

Principle LTC is currently seeking an experienced, high energy, Help Desk Technicians to join our team. This position is accountable for providing technical support to all levels of the organization while pursuing the best in customer service. If you are interested in a rewarding opportunity with a dynamic healthcare provider, apply today!, The Help Desk Technician is an integral part of the Information Technology Group. Responding to telephonic or electronic inquiries by listening to concerns and following provided documentation to resolve these concerns., * Provide technical support and troubleshooting assistance to end-users via phone, email, and in-person to those that care for our residents.

 * Imaging and/or building computer equipment based on established procedures.
 * Able to ask decerning questions to determine how to best serve the caller.
 * Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
 * Set up user accounts and permissions in Active Directory and other systems
 * Collaborate with other IT teams to escalate and resolve complex issues
 * Document all support activities and resolutions in the ticketing system
 * Assist with the deployment of software updates and patches
 * Conduct user training on basic IT functions and applications


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