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# IT Support Technician (part-time)

- **Company:** American Airlines Inc
- **Location:** Dallas, TX, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Computer Networks, Dynamic Host Configuration Protocol, Networking Hardware, Network Troubleshooting, Microsoft Office, Windows Servers, Networking Basics, TCP/IP, Wi-Fi Technology, Peripherals
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9edb9a848812f5b9

## About the Role

Do you have experience in iOS?, Do you have a High school diploma or GED?, * High School diploma or GED.

 * Microsoft Certified Professional- Windows Server is required plus three years of directly related experience or the equivalent combination of experience, training and/or education.
 * Working knowledge of Windows Active Directory, Windows 11OS, MS Office Suite, DHCP, TCP/IP, additional Apple iOS and Android OS experience is a plus.
 * Must be able to work nights and weekends with a flexible schedule. (Listed under Physical Demands below)
 * Must be customer-service oriented, have a fan-friendly attitude and professional appearance at all times.
 * Knowledge of the tools, equipment, and materials common to the data network distribution trades., * While performing the duties of this job, the employee is regularly required to walk and climb stairs.
 * Ability to perform physical duties of employment including, but not limited to lifting 50 lbs. while twisting and turning, working at heights and frequent climbing of stairs and ladders.
 * The noise level in the work environment is moderate, however, during events the noise level may be loud.
 * Employees must be able to work evenings, weekends and holidays as required.

## Description

* Assemble and configure computers, printers, peripherals, network components, and associated services for deployment.
 * Configure, install and maintain basic network operations, including assembly of network hardware, installation of software and firmware components, and provides assistance to the IT manager on duty.
 * Perform continuous network troubleshooting to isolate, prevent and as required, diagnose network problems and anomalies.
 * Provide users with technical support and respond to trouble tickets generated by users during event.
 * Provide support for point-of-sale hardware and software O/S.
 * Respond to needs and questions of users concerning their computer access.
 * Documents all work and event tickets.
 * Ability to support and resolve any Wi-Fi and Cellular issues during events.


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