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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Helpdesk Access Manager - **Company:** IPTA TENNIS LLC - **Location:** Fort Belvoir, VA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Databases, Identity and Access Management, Public Key Infrastructure - **Published:** June 29, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9001663/senior-helpdesk-access-manager ## About the Role * Are curious and excited about technology * Like solving problems and figuring things out * Can take initiative but also enjoy working with a team * Want to keep learning, growing, and challenging themselves If you're someone who's eager to jump in, learn something new, and make an impact-you'll fit right in here., * Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education with 8 years of demonstrated experience * Ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification/IT Level II within 30 calendar days of indoctrination at HQ INSCOM * 4 years demonstrated advanced experience with the M3, such as profile management or validating access to system Communities of Interest * Demonstrated experience instructing and conducting training for military audiences * Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles, or validating access using need-to-know applications (JEMS, NCTC, etc.) * Demonstrated experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations * Demonstrated understanding of organizational messaging in DoD or IC * Experience drafting briefing slides to clearly articulate complex issues and procedures * Active Security clearance required ## Description * Execute 12 hours of service during regular working hours Monday-Friday; access request queues must be zeroed by close of business (COB) Friday of each week * Manage and validate access to IC PKI-enabled databases; monitor SIPRNET and JWICS database account requests at least three times a day within INSCOM core hours * Provide Tier 2 database support, including log-in errors, application troubleshooting, user search and profile support, and database account metrics management * Manage Intelligence Community of Interest (COI) access for database users; monitor COI sites and approve authorized account requests * Manage requests in entitlement management systems for the Army Intelligence Enterprise, ensuring proper organizational alignment and validating need-to-know * Manage access to NATO SECRET reader groups on SIPRNET and JWICS; monitor request sites at least once daily * Maintain the Army organization structure within JEMS, ensuring alignment with the Army command structure * Serve as DoDIIS Public Key Infrastructure (PKI) Trusted Agents for assigned personnel * Communicate with requested individuals to ensure accurate entries in the DoDIIS Full-Service Directory (FSD) * Assist personnel with proper installation of certificates and coordinate with the local Full-Service Directory SSO * Create and maintain the Access Management SOP including all policies and procedures related to trusted agent activities and access management; review every 6 months * Maintain and update Transaction Metrics log on a weekly basis * Produce ad hoc metrics reports within 2 business days of Government request * Engage with organizations within the Army Intelligence Community to discuss mission requirements * Review entitlements currently shared with the Army Intelligence Community on a regular basis * Search and discover entitlements that could positively impact authorized Army missions; create and maintain a list of these entitlements * Ensure organizations and missions are properly aligned in entitlement management systems * Answer Help Desk dedicated phone line and check voicemail periodically throughout shift * Monitor Help Desk Group Mailbox across multiple networks and respond within 2 hours during INSCOM core hours * Manage and update Help Desk websites on SIPR and JWICS; update website regularly as information changes * Update the Help Desk handout on a monthly basis ## Related Videos - [Startup Presentation: IgniSign - Sign for Real](https://www.wearedevelopers.com/videos/1168-startup-presentation-ignisign-sign-for-real) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Starting business without breaking the bank: Self hosted OSS productivity ecosystem](https://www.wearedevelopers.com/videos/1219-starting-business-without-breaking-the-bank-self-hosted-oss-productivity-ecosystem) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Trust as the Key Concept in Future Mobility](https://www.wearedevelopers.com/videos/581-trust-as-the-key-concept-in-future-mobility) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Events like RSAC Get You CISOs. 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