> Markdown version of [/jobs/ext/73419-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/73419-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Specialist

- **Company:** Transperfect Translations International Inc.
- **Location:** Tempe, AZ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Troubleshooting, Microsoft Office, Microsoft SharePoint, Wi-Fi Technology, Information Technology, Network Support
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9662d99871a20cd9

## About the Role

Do you have a High school diploma or GED?, TransPerfect Connect is seeking an energetic individual to work full-time on-site as a Helpdesk Support Specialist. This position will provide on-site and remote technical support, with opportunities to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent communication skills, both written and oral, and contribute to a highly productive team environment., * Hardware: desktop, laptop

 * OS: Windows 10 / 11, Mc OS Application: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Team
 * Tier 1 network support - TPC/IP, WiFi, DHCP, DNS, Cabling, etc.
 * Basic Knowledge of supporting mobile devices and app
 * Basic Knowledge of virus and malware removal techniques
 * Attention to detail
 * Ability to multitask in a dynamic, fast-paced environment
 * Ability to work in a team-oriented, collaborative environment
 * Communicate effectively both oral and in writing
 * Exceptional customer service orientation
 * The ability to lift up to 50 lbs, * Minimum of High School diploma, Associate or Bachelor's degree in Information technology or related field preferred
 * 2+ years of IT replated work experience
 * Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus
 * VOIP experience preferred, * Help desk: 2 years (Required)

## Description

* Resolve Helpdesk tickets and provide on-site support daily
 * Troubleshoot hardware, software, network issues and escalate complex issues to the appropriate teams
 * Installing, configuring, support desktops, laptops, printers, and other peripheral
 * Maintain and track inventories of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
 * Create and maintain knowledge base documentation
 * Provide on-call support as scheduled


## Related Videos

- [Why Your Next Best Talent Might Not Be in Your Neighborhood](https://www.wearedevelopers.com/videos/1861-why-your-next-best-talent-might-not-be-in-your-neighborhood)
- [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025)
- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work)
- [Don’t Insert Crazy! On cURL and AI Slop - Daniel Stenberg](https://www.wearedevelopers.com/videos/1796-don-t-insert-crazy-on-curl-and-ai-slop-daniel-stenberg)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)