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# Help Desk Technician

- **Company:** Titan Professional Resources
- **Location:** Oklahoma City, OK, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $66,560.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Software Applications, Backup Devices, PC Tools, Issue Tracking Systems, Virtual Private Networks (VPN), Network Security, Microsoft Office, Windows Servers, Network Architecture, Network Connections, Windows PowerShell, Server Virtualization, Software Vulnerability Management, Web Applications, Windows Desktop, Wireless Access Point, Wireless Networks, Network Routers, Internet Protocol Telephony, Firewalls (Computer Science), Information Technology
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6de4c4ef8615bc82

## About the Role

Do you have experience in Wireless networking?, Do you have a Associate's degree?, * Associate's degree.

 * Two years industry experience or equivalent military experience
 * Minimum of CompTIA A+ Certification OR ability to obtain A+ or Net+ certification within six months of hire.
 * Proficient in Active Directory, Office 365, Windows Desktop OS, Windows Server OS, Network connectivity, Wireless Connectivity, and Network Security.
 * PowerShell understanding / usage preferred.
 * SSL Certificate understanding / troubleshooting preferred.
 * Experience with physical as well as virtual server environments.
 * Experience with anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
 * Experience with backup solutions and data restoration
 * CCNA or similar experience a plus
 * Knowledge of advanced computer skills and network applications

## Description

* Provide end-user technical support on all hardware and software applications; troubleshoot networks, systems, and applications to identify and resolve issues.
 * Contact internal associates (by phone or through ticketing system) to gather information needed for effective equipment installations.
 * Manage, administer, and maintain corporate IT systems including, but not limited to Virtual Servers, Microsoft Doman and Active Directory Environments, Network Infrastructure, Routers, Switches, Wireless Access points, Firewalls, VPN appliances, VoIP phone systems, etc.
 * Management of anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
 * Work with existing hardware/software vendors for issue resolution
 * Maintain backup systems to ensure all data is protected.


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