> Markdown version of [/jobs/ext/734430-it-dept-service-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/734430-it-dept-service-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Dept - Service Support Specialist I

- **Company:** Phillips, Inc.
- **Location:** Wilmington, DE, United States
- **Experience:** Starter
- **Salary:** $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Access Network, Active Directory, Hard Disk Drives, Issue Tracking Systems, Virtual Private Networks (VPN), Software Deployment, User Provisioning Software, Wi-Fi Technology, Enterprise Software Applications, Software Troubleshooting, Information Technology, Performance Monitor
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=052c8587f1ce59a7

## About the Role

Do you have experience in Windows?, Do you have a High school diploma or GED?, * Knowledge: Solid understanding of Active Directory/Entra ID, TCP/IP fundamentals, and troubleshooting corporate applications (e.g., ERP, CRM).

 * Skills: Proficient in using ITSM tools and remote diagnostic utilities. Strong ability to prioritize conflicting demands and manage ticket workflow effectively.
 * Training/Certifications: CompTIA A+ hardware or software, or ITIL Foundation training or certification, or
 * Microsoft Certified: Modern Desktop Administrator Associate or equivalent is highly desired., * 1-2 year of IT Service Desk and/or IT support experience in a corporate or enterprise environment preferred.
 * Experience supporting Windows desktops, enterprise, applications, and ITSM ticketing systems is preferred.

Education:

 * High School Diploma or GED required.
 * Associate's degree in information technology or a related field preferred.

#usind

## Description

The Service Support Specialist I is responsible for providing functional Tier 2 support, managing the lifecycle of incidents and service requests, and performing effective hardware and software troubleshooting., * Service Desk: Manage the incident and service request queues, ensuring adherence to Service Level Agreements (SLAs). Handle complex service requests, including advanced user provisioning and resource access modifications.

 * Incident Resolution: Resolve Tier 2 incidents involving network access (VPN/Wi-Fi), complex software installations/troubleshooting, and access to key enterprise applications.
 * Computer Break/Fix: Deliver timely and effective technical support for software malfunctions and complex hardware issues (e.g., driver conflicts, hard drive diagnostics, operating system re-imaging).
 * Monitoring & First Line of Support: Proactively monitor critical application logs and system performance metrics. Act as the initial point of contact for service alerts across networking, server, and platform teams, providing accurate triage before escalation.
 * Continuous Improvement: Identify patterns in recurring incidents and actively contribute to the Problem Management process by documenting trends for analysis.


## Related Videos

- [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company)
- [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Kubernetes Security Best Practices](https://www.wearedevelopers.com/videos/1411-kubernetes-security-best-practices)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)