> Markdown version of [/jobs/ext/734451-tech-support-technician](https://www.wearedevelopers.com/jobs/ext/734451-tech-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tech Support Technician - **Company:** Niles Community Schools - **Location:** Niles, United States - **Salary:** $35,360.0 - $39,520.0 - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Wi-Fi Technology, Connectivity Problems, Gsuite, Hardware Debugging - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3373849e818b119a ## About the Role Do you have a valid Driver's License license?, Do you have experience in Working with students?, Do you have a High school diploma or GED?, Niles Community Schools is looking for a dynamic Tech Support Technician. Highly-effective communication skills and professionalism required for daily interaction with a diverse workforce, student population, building administration and community., * High school diploma or equivalent required. An Associate's degree, documented progress toward a degree, relevant certifications, or comparable hands-on experience is preferred. * Experience supporting Chromebooks, Google Workspace, or similar devices and platforms is preferred. * Experience in an educational environment working with staff and students is a plus. * Comfortable with basic technology troubleshooting concepts, methods, and tools, with a strong focus on Chromebooks and classroom devices. * Able to learn new systems quickly and follow documented procedures. * Able to collaborate and communicate effectively with a range of school audiences, including students and staff who are not technically inclined. * Must possess and maintain a valid driver's license and reliable transportation for travel between buildings. * Willingness to improve and develop job related skills. * Excellent work habits and attendance record. * Shall remain free of any alcohol or non-prescribed controlled substance abuse in the workplace. ## Description * Receive and respond to incoming calls, emails, and work orders related to technology issues during the building's primary hours of operation. * Provide Tier 1 troubleshooting and support for student and staff Chromebooks, including power and charging issues, login and account problems, Wi-Fi connectivity, screen and keyboard issues, and basic hardware repair or swap-out. * Image, enroll, update, and prepare Chromebooks for deployment, and process devices for repair, replacement, or end-of-life. * Set up, troubleshoot, and maintain classroom display technology, including projectors, document cameras, interactive panels, and the cables and connections that support them. * Support staff and students with common peripherals such as monitors, keyboards, mice, headphones, webcams, printers, scanners, and charging carts. * Troubleshoot basic internet and network connectivity issues at the device and classroom level, and confirm whether a problem is isolated or building wide before escalating. * Install, configure, and test district approved software and applications on supported devices. * Provide hands-on assistance and informal training to help staff and students use their devices and classroom technology effectively. * Log all work accurately in the help desk or ticketing system, including the issue, the steps taken, and the resolution. * Maintain an accurate inventory of building technology assets and document device assignments, repairs, and losses. * Escalate complex, network, server, security, or systems level issues to Tier 2 staff or the Director of Technology with clear notes on what has already been tried. * Maintain confidentiality regarding all student and staff information. * Comply with all school district policies and procedures. * Communicate effectively and professionally with staff, students, and administrators. * Demonstrate initiative, work independently, and follow tasks through to completion. * Continue to build personal knowledge of the devices, software, and classroom technology you support. * Other duties as assigned by the Director of Technology, Building Principal, Central Office Administration, or Superintendent of Schools. ## Related Videos - [How to Survive with Dyslexia as a Developer](https://www.wearedevelopers.com/videos/1845-how-to-survive-with-dyslexia-as-a-developer) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Headless Flipper - embeddable mobile devtools for your CI and beyond](https://www.wearedevelopers.com/videos/451-headless-flipper-embeddable-mobile-devtools-for-your-ci-and-beyond) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Should Tech Managers Be Developers First? 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