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# Field Technical Support Manager

- **Company:** Luxer One
- **Location:** Washington, DC, United States (Remote available)
- **Experience:** Starter
- **Salary:** $70,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Apple Products, Computer Maintenance, Electronic Mailing, PC Tools, Zoho Office Suite
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f6d2e4ea5bbbe197

## About the Role

Do you have experience in Hardware maintenance?, Do you have a Bachelor's degree?, The Luxer One Customer Success department is seeking an enthusiastic, driven, customer-centric Territory Manager to join our growing team! Our Territory Managers ensure that our customers have a solution that works flawlessly, stays up to date, and meets their needs.

If you are a highly motivated, tech-savvy, self-starter that is comfortable performing maintenance and repair work, then this might be the position for you., * Exceptional people skills & communication skills.

 * You have a proven ability to troubleshoot and repair both hardware and electronic components.
 * Experience performing maintenance and troubleshooting for internet-connected devices.
 * You can collect actionable feedback about customer usage and communicate it back to other team members.
 * You know how to train others to use a product or service successfully.
 * You have advanced computer skills previous experience with Zoho or a similar CRM.
 * Proficient with Mac or Apple products.

Experience

 * 1-3 years of performing field repair work or remotely troubleshooting hardware.
 * 1-3 years of experience in a support or service environment.
 * Successfully worked in a remote role where you determined your schedule.
 * Excellent written and verbal communications skills, including a confident phone presence and effective email communication.
 * A Bachelor's or other technical degree is preferred

## Description

* Perform maintenance, repair, and troubleshooting on Luxer One systems. You will keep the systems working 99.9% of the time in your market.
 * Perform system upgrades in your market, and ensure that the systems you support are up to date and in excellent working condition.
 * Provide in-person customer service to property managers and their staff.
 * Collaborate with internal teams to address escalated customer service inquiries for your assigned market.
 * Build relationships with your assigned clients to drive the adoption of new features and services offered in your market.
 * Provide valuable customer feedback to the Product Development teams to ensure we provide customers with a product that meets their needs.
 * Work with our Product Development team to test out new solutions in the field.


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