> Markdown version of [/jobs/ext/734537-system-reliability-support-specialist-sr-core-apps-and-payroll-team](https://www.wearedevelopers.com/jobs/ext/734537-system-reliability-support-specialist-sr-core-apps-and-payroll-team). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Reliability & Support Specialist Sr. - Core Apps and Payroll Team - **Company:** The PNC Financial Services Group, Inc. - **Location:** Dallas, TX, United States (Remote available) - **Experience:** Expert - **Salary:** $45,000.0 - $121,900.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Application Integration Architecture, JIRA, Batch Processing, Continuous Availability, Extract Transform Load (ETL), Human Resources Information System (HRIS), Monitoring of Systems, Job Control Language (JCL), Identity and Access Management, Intrusion Detection and Prevention, Mainframes, Scrum Methodology, Software Maintenance, Systems Development Life Cycle, Release Management, Workday Integrations, Software Engineering, Software Systems, System Availability, Mttr, Reliability of Systems, Os Ticket, Oracle Identity Manager, EIB, Core HR, Dynatrace, Workday, Servicenow - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3452b6794e13784d ## About the Role Do you have experience in Workday?, Do you have a Bachelor's degree?, * Experience: 3-5+ years (preferred) in supporting vendor hosted applications preferred * Process & Tools: Jira, Agile methodologies; strong documentation and communication skills. Mainframe (CA7 or other scheduling tools, Workday or other HRMS systems, Oracle Identity Manager, Monitoring tools, ServiceNow or other ticketing software, * Communication & Documentation: Must be able to communicate across technical and non-technical channels - both spoken and in writing. * Adaptability: Ideal candidate will keep pace with changing technology standards. Nice-to-Haves * Workday: Experience troubleshooting Workday integrations (EIB, Studio, Core Connectors) and business end-to-end processes. * ETL: General knowledge of ETL issues and maintenance. * Mainframe & JCL: Practical experience troubleshooting JCL jobs and mainframe batch processing. * Experience working with HR business partners as customers., Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Application Development, Business Management, Communication, Customer Solutions, Design, ETL Workflows, Group Problem Solving, Process Improvements, Release Management, Software Solutions, Team Player, User Experience (UX) Design, Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting, Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered., Bachelors ## Description At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position]., At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineer Sr. within PNC's Technology organization, you will be part of the HR Core Apps and Payroll team and will report into a Software Engineering Manager Sr. You can be based in Pittsburgh PA, Strongsville OH, Cleveland OH, Dallas TX or Phoenix AZ. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. We're seeking a Systems Reliability & Support Specialist Sr. to own and evolve Workday integrations and related HR/Payroll applications. You'll lead ETL workflows, mainframe JCL jobs, file transmissions, and monitoring across a complex, business critical ecosystem. This role combines hands-on engineering, troubleshooting, and cross-team collaboration with vendors and internal technology partners. How This Role Fits In The HR Core Apps & Payroll team supports Workday and other vendor applications that underpin our HR and payroll operations. You'll be responsible for ensuring the quality of all changes and upgrades to our Core HR system, as well as supporting systems and vendor applications. What You'll Do * Incident Resolution: Troubleshoot complex production issues, conduct root-cause analysis, mentor peers, and contribute to engineering standards. * Act as Application Technical Lead: Must demonstrate ownership of governance and controls for assigned applications; this includes timely certificate renewals, remediation of vulnerabilities, and responding to internal and external audits. * Monitoring & Reliability: Use tools like Dynatrace and BigPanda to detect anomalies, reduce MTTR, and drive incident prevention through observability and automation. * Access & Security: Partner with PNC Enterprise security and access management teams to ensure data security and privacy controls for all assigned applications. * SDLC & Agile Delivery: Work in Agile (Scrum/Kanban), manage work in Jira, and coordinate incident/change management in ServiceNow. * Cross-Team Collaboration: Work closely with technology teams, vendors, and business partners to prioritize, plan, and deliver quality fixes to production issues. * On-Call Rotation: Must be willing to participate in on call rotation. * Participate in Testing: May be pulled in to assist with testing efforts on larger scale projects (e.g. Year End processing, Mergers and Acquisitions, etc.)., PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position., * Monitor, maintain and support systems and software to ensure stability and compliance to technology standards. * Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability. * Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention. * Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization. * Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff. * Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. ## Related Videos - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)