> Markdown version of [/jobs/ext/734538-it-help-desk](https://www.wearedevelopers.com/jobs/ext/734538-it-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk - **Company:** QUREOS, INC. - **Location:** United States - **Salary:** $41,600.0 - $93,600.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Business Software, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Network Troubleshooting, Networking Basics, TCP/IP, Office365, Peripherals, Computer Equipment, Information Technology, User Administration, User Accounts - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bf2748fa3da77962 ## About the Role Do you have experience in Ticketing system technical support?, The successful candidate should possess the following skills and experience: * Proven experience in an IT help desk, service desk, or a similar technical support role. * Strong working knowledge of Windows operating systems and the Microsoft Office 365 suite. * Hands-on experience with troubleshooting PC hardware, printers, and other peripherals. * A basic understanding of networking principles, including TCP/IP, DNS, and DHCP. * Experience with user account management in an Active Directory environment is highly desirable. * Excellent communication and interpersonal skills, with a strong focus on customer service. * Strong analytical and problem-solving abilities with a keen attention to detail. * The ability to work independently and collaboratively as part of a dynamic team. * Relevant industry certifications (e.g., CompTIA A+, ITIL Foundation) are considered an advantage. ## Description Reqrouteinc is seeking a motivated and customer-focused IT Help Desk Technician to join our team. Based in our United, Pennsylvania office, this Full-Time role is essential for maintaining the smooth operation of our IT systems. The ideal candidate will be the first point of contact for all IT-related queries, providing timely and effective technical support to our staff. You will be responsible for diagnosing and resolving a wide range of hardware, software, and network issues, ensuring our employees can work efficiently and securely., As an IT Help Desk Technician, your key duties will include: * Serving as the primary point of contact for technical support requests received via phone, email, or our ticketing system. * Providing first-line support by troubleshooting and resolving issues related to computer hardware, software, mobile devices, and peripherals. * Installing, configuring, and maintaining desktop operating systems, business applications, and computer hardware. * Managing user accounts, permissions, and access rights within Active Directory and other systems. * Escalating complex or unresolved issues to the appropriate senior IT personnel in a timely manner. * Meticulously documenting all support requests, troubleshooting steps, and resolutions in our IT service management system. * Assisting with the setup and onboarding of new employees, including workstation configuration and account creation. * Contributing to the creation and maintenance of our IT knowledge base and user guides. ## Related Videos - [Diversity Matters: ÖBB’s Innovative Approach and why we need Queer Thinking in IT](https://www.wearedevelopers.com/videos/908-diversity-matters-obb-s-innovative-approach-and-why-we-need-queer-thinking-in-it) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)