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# Help Desk Representative Hybrid Frisco, Tx

- **Company:** NCR Atleos Corporation
- **Location:** Frisco, TX, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Microsoft Office, Automated Data Processing (ADP), Extreme Programming
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8765da4cd5c4843c

## About the Role

Do you have experience in Windows?, Do you have a High school diploma or GED?, Fluent in English and Spanish is a must., * Fluent in English and Spanish

 * Bachelors' degree preferred; High School diploma or equivalent required.
 * 1 year prior customer service/call center work experience required; preferably in a technical environment.
 * Previous handling of inbound and outbound call center phones preferred.
 * Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.
 * Ability to type a minimum of 50wpm.
 * Demonstrate independent decision-making skills.
 * Ability to work various shifts, including days, evening, weekends, and holidays.
 * Must be able to successfully pass all applicable background scree

## Description

* Ability to understand the current state of ATMs to fully diagnose problems for resolution
 * Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
 * Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
 * Create, review and close tickets and maintain accurate customer records
 * Answer inbound calls from clients, customers, and external vendors
 * Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
 * Provide efficient productivity and superior quality service while working in a fast-paced environment
 * Ability to effectively handle in user and Regulation E/Card Trace calls from customers
 * Make outbound calls to clients, customers, and external vendors
 * Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
 * Ability to work multiple systems simultaneously
 * Handle internal/external reports and status updates
 * Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
 * Follow-up on open investigations to ensure smooth handling and accurate closure
 * Assume special projects as required by management

SYSTEMS INVOLVED

 * Microsoft Office
 * ADP Self Service
 * CORE
 * Device Manager
 * Windows XP Operating Systems


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