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# IT Technician

- **Company:** Morrow-Meadows Corporation
- **Location:** City of Industry, CA, United States
- **Salary:** $49,920.0 - $79,040.0
- **Contract:** Permanent contract
- **Skills:** Information Systems, Computer Networks, Desktop Computing, Graphics Software, Microsoft Office, Citrix Systems, Remote Access Technology, Software Licensing, Network Routers, Connectivity Problems, Peripherals, Wireless Devices, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8e428cee69672ec6

## About the Role

Do you have a High school diploma or GED?, * High School diploma or equivalent required

 * Associate's degree in Computer Science of Information Systems required; Bachelor's degree preferred
 * Extensive understanding of MS Office 2013/2016 applications
 * Advanced knowledge of remote access applications and troubleshooting
 * Knowledge of computer hardware and laptops, including Microsoft Windows 10
 * Troubleshoot iPhone devices, computer peripherals, scanners and printers
 * Awareness of Citrix Virtual Apps and Desktops
 * Knowledge of network components (firewalls, switches, and routers)
 * Exceptional written and oral communication skills, with the ability to present ideas in user-friendly language
 * Ability to work independently with minimal supervision and provide quality deliverables
 * Flexible work schedule to support 7 X 24 X 365 environment
 * Ability to interact with all levels of personnel
 * Ability to handle sensitive information confidentially, previous security clearance a plus
 * Ability to learn quickly in a fast paced environment
 * Strong organizational skills
 * Ability to travel

## Description

* The ideal candidate will provide support, installation, configuration, and maintenance of hardware/software products including desktop and laptop computers, peripheral devices and other office equipment for approximately 1100 users
 * Provide quality and consistent support to end users by troubleshooting technical issues as reported by end users, escalating unresolved issues as required and maintaining ownership of each issue through resolution
 * Log helpdesk issues and notify team members via email when taking an open request and when request is completed
 * Resolve user issues including troubleshooting and repair of network connectivity issues, hardware/software failures and printer problems
 * Image computers for users from the network, or locally attached storage and install post-imaging software specific to the user's needs
 * Install and configure hardware peripherals including keyboards, monitors, printers, telephones and wireless devices
 * Maintain inventory of hardware devices and tracks usage of software licensing
 * Educate staff on appropriate use of hardware and software to prevent errors and promote efficiency


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