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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Inventory Data Management - Collaboration Manager - **Company:** Standard Motor Products, Inc - **Location:** Lewisville, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Data Analysis, Big Data, Data Files, Inventory Management Software, Power BI, SQL Databases, Tools for Reporting - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1eff2b1bb664bd43 ## About the Role Do you have experience in Statistics?, Do you have a Bachelor's degree?, * Bachelor's degree in Supply Chain, Business, Analytics, or related field. * 5+ years of experience in demand planning, customer collaboration, replenishment, supply chain analysis, or related supply chain function. * Experience supporting large retail, aftermarket, manufacturing, or distribution customers. * Advanced Excel skills, including the ability to analyze large data sets and build recurring reports. * ERP/MRP system experience. * Strong analytical, problem-solving, and organizational skills with attention to detail. * Strong written and verbal communication skills, including the ability to communicate clearly across customer, internal, and cross-functional stakeholders. * Demonstrated ability to manage high-volume, time-sensitive work while balancing multiple priorities. * Experience managing supply, replenishment, backorder, fill-rate, or service-level issues. * 2+ years of supervisory, team-lead, or people-management experience Preferred Qualifications * Direct CPFR program experience with major retail customers. * Experience with Power BI, SQL, or other reporting and analytics tools. * Experience with customer/supplier portals and EDI transmissions. * Knowledge of demand forecasting and replenishment planning, including projected demand, future supply, and anticipated-vs.-actual fill-rate analysis. * Experience interpreting inventory, forecast, open order, and supply data to support customer-facing replenishment decisions. Automotive aftermarket or retail replenishment experience ## Description The Customer Collaboration Manager serves as the primary demand-planning liaison between the company and its largest national retail and aftermarket customers. The role owns the company's Collaborative Planning, Forecasting & Replenishment (CPFR) programs end-to-end - translating customer demand signals, inventory positions, and supply constraints into coordinated replenishment plans that protect customer fill rates and service levels. This is a cross-functional, customer-facing position that blends strategic account collaboration with hands-on analytical and operational execution. The incumbent balances external relationship management with internal coordination across customer service, procurement, manufacturing/business units, logistics, and sales - acting as the connective sinew that keeps high-priority customer programs on track. Success requires equal fluency in customer relationship management, statistical inventory analysis, and day-to-day order orchestration. In addition to direct account ownership, the Manager supervises the Customer Collaboration group., * Own and facilitate recurring (weekly / bi-weekly / monthly) CPFR meetings and pre-meeting preparation sessions with major customers, organized by product category * Set meeting agendas around a consistent framework: reviewing existing initiatives and progress, introducing new initiatives, and surfacing preseason status and shipment constraints. * Build, maintain, and distribute category-level CPFR decks and supporting data files, including a written summary of key discussion points for each session. * Maintain the cadence and continuity of the customer partnership, coordinating scheduling and stakeholder participation across both organizations. B. Backorder, Fill-Rate & Service-Level Recovery * Produce and distribute recurring customer backorder (CBO), and top-outs reports, prioritizing the highest-impact shortages. * Drive fill-rate recovery by soliciting ETAs and root-cause/delay explanations from internal business units and plants, then consolidating them into customer-facing commitments. * Track anticipated vs. actual fill rates at the activity and category level, providing narrative commentary on significant shortfalls. * Monitor and respond to customer supplier scorecards. C. Cross-Functional Coordination & Escalation * Act as the single point of contact between the customer and internal functions (customer service, procurement, manufacturing/business units, logistics, and sales/account teams) for supply and replenishment issues. * Escalate capacity constraints, lead-time extensions, and supply risks with proposed mitigation options. * Coordinate documentation requests (shipment/delivery proof, EDI/transmission verification) to resolve customer disputes and compliance items. D. Reporting & Communication * Generate and distribute recurring purchase order, backorder, and performance reports to internal and customer stakeholders. * Maintain timely, professional written communication across a high volume of concurrent customer and internal threads. E. Team Leadership & Supervision * Supervise the Customer Collaboration group, providing direction, workload prioritization, and coverage planning across assigned customer accounts and product categories. * Set performance expectations, conduct regular one-on-ones and performance reviews, and support the coaching, development, and training of team members. * Allocate customer and account assignments and balance high-volume, time-sensitive workloads across staff. ## Related Videos - [Empowering Retail Through Applied Machine Learning](https://www.wearedevelopers.com/videos/976-empowering-retail-through-applied-machine-learning) - [Introduction to TXT](https://www.wearedevelopers.com/videos/30-introduction-to-txt) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Top Big Data Technologies That You Need to Know](https://www.wearedevelopers.com/magazine/108-top-big-data-technologies-that-you-need-to-know) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development)