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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Asset Management Specialist I - **Company:** Innovage LLC - **Location:** Denver, CO, United States - **Experience:** Starter - **Salary:** $47,507.0 - $56,992.0 - **Contract:** Permanent contract - **Skills:** Graphics Software, Issue Tracking Systems, Peripherals, Laptops - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7301282d2bfc8a25 ## About the Role Do you have experience in Warehouse operations?, Do you have a High school diploma or GED?, * High school diploma or GED required; associate degree or IT certification preferred * 1 year of experience in a technical support or warehouse/shipping role preferred * Familiarity with imaging software and hardware configuration * Experience with service desk or ticketing systems * Basic understanding of IT hardware (laptops, peripherals, phones) * Ability to follow detailed documentation and procedures * Strong organizational skills and attention to detail * Comfortable lifting up to 40 lbs and standing for periods of time Licensure, Certification, Registration or Designation: * CompTIA A+ or equivalent - Preferred * ITIL v4 Foundations - Preferred Skills and Abilities: * Strong communication and customer service skills * Basic troubleshooting ability * Organizational and time management skills * Ability to prioritize tasks and follow through on commitments * Willingness to learn new tools and processes * Comfortable working in a fast-paced, task-driven environment InnovAge Service Standards Requirements: Safety, Accountability, Caring, Integrity, Quality ## Description The IT Asset Management Specialist I is responsible for provisioning, imaging, and shipping laptops and other end-user equipment, as well as providing front-line technical support to users. This role blends physical hardware support with traditional Tier 1 service desk responsibilities. The ideal candidate is detail-oriented, organized, and customer-focused, capable of managing both task-based workflows and live user support. Essential Functions and Work Responsibilities: * Receive, inventory, and prepare IT hardware for deployment (e.g., laptops, phones, accessories) * Image, configure, and ship end-user devices following documented procedures * Maintain stock levels, shipping logs, and documentation related to hardware provisioning * Handle incoming IT support requests through ticketing platform, phone, or walk-ups * Troubleshoot basic hardware, software, and connectivity issues * Escalate complex issues or trends following team procedures * Provide timely updates and communication with users about open tickets * Use knowledge base resources and contribute updates to documentation * Coordinate with other IT staff for escalations, handoffs, or delivery timing * Participate in team meetings and training sessions Travel Requirements: Estimated 0-5% time spent: * Local travel may be required for equipment pickup or delivery between sites * No regular overnight travel required, InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge. Fraud Disclaimer InnovAge is committed to maintaining a safe, transparent, and respectful hiring process for all candidates. Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @innovage.com. At no point in our hiring process will InnovAge: * Request payment from candidates for equipment, background checks, onboarding, training, or any other employment-related purpose * Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems If you receive a message claiming to represent InnovAge that does not align with the above, it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information. If you believe you have been contacted by someone misrepresenting InnovAge, please report the activity to HRAnswers@innovage.com or apply directly through our official career site to ensure the opportunity is legitimate. 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