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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Technician - **Company:** PAR LLC - **Location:** Aurora, CO, United States - **Salary:** $50,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Apple IOS, Software Applications, Bioinformatics, Computer Maintenance, Computer Networks, Issue Tracking Systems, IP Addressing, Virtual Private Networks (VPN), Microsoft Office, Smart Devices, Wi-Fi Technology, Tablet Computers - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c6dcc0279c868a3f ## About the Role Do you have experience in iOS?, * Basic knowledge of operating systems and service desk support practices * Proficiency in Windows Operating Systems * Proficiency in Microsoft Office applications * Basic understanding of networking concepts including IP addressing, Wi-Fi connectivity, and VPN access * Ability to troubleshoot desktop software and hardware issues * Familiarity with troubleshooting mobile devices and tablets Skills & Competencies * Strong analytical and problem-solving skills with the ability to resolve common technical issues * Ability to diagnose issues and escalate complex problems appropriately * Ability to provide efficient technical support both over the phone and in person * Excellent verbal and written communication skills * Strong organizational and time management skills with attention to detail, All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. ## Description As an IT Service Desk Technician, you will be the first point of contact for PAR employees experiencing technical challenges. You will respond to support requests both locally and remotely, applying diagnostic techniques and a solutions-first mindset to resolve issues efficiently and professionally. This is a hands-on, people-centered role where your technical expertise directly supports the success of our field and office teams., * Respond to support requests both locally and remotely using diagnostic techniques and targeted questions * Determine the best solution based on the issue and details provided by employees * Walk staff through the problem-solving process in a clear, patient, and professional manner * Escalate unresolved or complex issues to the appropriate support personnel * Assist staff with hardware, software, and basic connectivity challenges * Provide help-desk support and resolve problems to the user's satisfaction * Assist call-ins and in-person walk-ups with technical difficulties Workstation & Equipment Management * Install, configure, and troubleshoot workstation PCs and other computer-related hardware * Maintain workstation components through repair or replacement as needed * Install, test, and configure new workstations, peripheral equipment, and software * Maintain workstation configurations, utilities, and software default settings * Perform routine computer maintenance and system updates Mobile Device Management * Manage the full lifecycle of company mobile accounts and devices across the organization * Handle new account setup, carrier transfers, and account terminations; manage and monitor account costs * Provision and configure Apple iOS and Android smart devices for company use * Perform ongoing mobile account maintenance and troubleshooting * Provide on-call support for mobile device issues across the organization User Access & Onboarding * Facilitate staff access to technology resources through standard processes * Assist with onboarding of new users, including account setup and system access * Provide basic computer training and guidance to staff as needed Documentation & Process Improvement * Record events, issues, and resolutions accurately within the company's ticketing system * Document staff technology interactions and troubleshooting steps * Follow company standards and document internal procedures * Identify and suggest improvements to service desk procedures * Regularly communicate with staff regarding ongoing issues and support requests * Work a standard 40-hour week, with occasional after-hours on-call rotation ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Let your iOS app read texts](https://www.wearedevelopers.com/videos/167-let-your-ios-app-read-texts) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)