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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Emprise Corporation - **Location:** Chesapeake, VA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Proxmox, Microsoft Access, Microsoft Windows, Active Directory, Apache Tomcat, User Authentication, Microsoft Azure, BASIC (Programming Language), Microsoft Online Services, Business Software, CompTIA Security+, Cyber Security, Domain Name System (DNS), VMware ESX Servers, Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Public Key Infrastructure, Dell PowerEdge, Security Support Provider Interface, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Virtualization Technology, VMware VSphere, Software Vulnerability Management, Web Applications, Wi-Fi Technology, Transport Layer Security, Enterprise Software Applications, Connectivity Problems, Peripherals, Microsoft InTune, Azure Security Center, Microsoft Fabric, Information Technology, Microsoft Sentinel, Network Server - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9285daf17d9a05f0 ## About the Role Do you have experience in Technical documentation?, Do you have a Associate's degree?, * 3+ years of IT support experience; 5+ years preferred for candidates with broader enterprise, systems, or security support experience. * Associate's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. * CompTIA Security+ certification required, or ability to obtain within a 90day probationary period. * Experience supporting Windows system administration, Microsoft Office, endpoint imaging, hardware support, and common enterprise applications. * Experience with Active Directory administration and basic Group Policy troubleshooting. * Experience supporting Microsoft 365 services such as Exchange Online, SharePoint Online, OneDrive, Teams, and related user access issues. * Working knowledge of networking fundamentals including TCP/IP, DNS, SSL/TLS, PKI, VLANs, switches, WiFi, VPN, and basic firewall concepts. * Experience with MFA and certificatebased authentication; DoD CAC support experience preferred. * Strong organization, documentation, research, problemsolving, analytical, verbal, written, and customer service skills. * Ability to learn and adapt to new technologies quickly and work effectively with end users, instructors, students, and IT team members. * Ability to obtain and maintain a DoD Security Clearance. * Ability to work onsite, travel infrequently when required, lift up to 75 lbs., and sit and/or stand for extended periods of time., * CompTIA A+ certification. * Azure, Entra ID, Microsoft 365 administration, Microsoft Sentinel, and Microsoft Purview experience. * Experience supporting VMware vSphere/ESXi, HyperV, Proxmox, or other virtualization systems. * Familiarity with NIST SP 800171, CMMC, or DoD contractor security requirements. * Experience with endpoint protection, vulnerability remediation, security monitoring, incident response support, or security operations support. * Experience supporting classroom, lab, training, or handson technical learning environments. ## Description Chesapeake, VA (On-site) * Monday-Friday, 8:00am-5:00pm * Occasional travel as required Role allocation: Approximately 75% general IT support technician responsibilities and 25% IT support for training systems, workstations, and classroom/remote training delivery. Emprise Corporation is a fast-growing company that has been serving government and commercial clients for over 35 years. Emprise is an industry leader in Predictive Maintenance and Condition Monitoring, offering a wide set of capabilities that help clients operate more effectively and efficiently. We are looking for a talented individual to join our IT Support Team in a hybrid support role focused primarily on enterprise IT support, with dedicated responsibilities supporting training environments and users. What You'll Do: Primary IT Support Technician Responsibilities - approximately 75% * Resolve enduser issues across Windows endpoints, common business applications, printers, peripherals; document all work in the ticketing system. * Administer Active Directory users, groups, permissions, and related access controls; assist with Group Policy troubleshooting and onboarding/offboarding activities. * Support Microsoft 365 services and users, including Exchange Online, SharePoint Online, OneDrive, Teams, mail flow, access, sync, and collaboration issues. * Support Microsoft 365 security and endpoint management capabilities, including Intune and Microsoft Defender for Endpoint. * Troubleshoot network connectivity issues including switching, VLANs, WiFi, VPN access, DNS, SSL/certificates, and firewallrelated access issues; coordinate changes with senior IT as needed. * Support modern authentication and identity workflows, including MFA enrollment/troubleshooting and PKI/certificatebased authentication such as DoD CAC login support. * Assist with VMware vSphere/ESXi administration, including VM provisioning, templates, snapshots, patching coordination, basic performance triage, and support for other virtualization platforms as assigned. * Support server and endpoint hardware operations, including imaging, maintenance, inventory assignment, Dell PowerEdge/iDRAC tasks, and lifecycle support through disposal. * Follow security best practices and contribute to continuous improvement of reliability, documentation, standard procedures, and operational consistency. Training Support Responsibilities - approximately 25% * Provide technical support for training department activities, including weekly classes using digital materials, workstations, media, and local or remote student access. * Support training workstations and servers, including installation, testing, and maintenance of operating systems, Microsoft Office, business support software, Apache Tomcat, and Javabased enterprise web applications. * Diagnose and troubleshoot trainingspecific network and application connectivity issues for local and remote instructors, students, and classroom environments. * Support training virtual environments running VMware ESXi or other approved virtualization platforms, including baseline templates, VM cloning, snapshots, and classroom reset activities. * Maintain training hardware/software assignment documentation, routine audits, and baseline stocking levels for classroom and training support equipment. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)