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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** The Local Europe AB - **Location:** Denton, TX, United States - **Experience:** Experienced - **Salary:** $40,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, Artificial Intelligence, Antivirus Softwares, Apple IOS, Microsoft Azure, Backup Devices, VoIP, Desktop Computing, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Network Troubleshooting, Network Attached Storage (Server Appliance), Office Suite, Cloud Services, Server Supported Gaming, Server Virtualization, Microsoft SharePoint, Wireless Access Point, Network Switches, Tablet Computers, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, CIS Benchmarks, Vmware - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=03f860fffb076b29 ## About the Role Do you have a valid Driver's License license?, Do you have experience in iOS?, Do you have a High school diploma or GED?, We're looking for an experienced and client-focused IT Support Technician to join our team. The ideal candidate will be comfortable troubleshooting a variety of technical issues, working directly with clients, and documenting their work. This role requires someone who is detail-oriented, dependable, and excited to grow with a company that values both professionalism and personal integrity. The objective for this position is to provide technical support, maintenance, and other IT-related tasks, both remote and on-site, to our growing client base. The ideal candidate will possess exceptional customer service and troubleshooting skills as well as excellent written and verbal communication skills. This position provides the opportunity to support clients in a large variety of industries by installing, configuring, repairing, maintaining, and troubleshooting various hardware and software. We are looking for a highly motivated, creative thinker, and self-starter who is also reliable and willing to learn and grow with us., * DUE TO SUPPORT CONTRACTS WITH LAW ENFORCEMENT AGENCIES, CANDIDATES MUST PASS A GOVERNMENT-REQUIRED BACKGROUND CHECK FOR EMPLOYMENT WITH LOCAL CIRCUIT * 2+ years of experience in IT support or a similar role * Required knowledge of Windows (desktop and server OS), Android, and iOS * Experience administrating and supporting an Active Directory environment * Experience administrating Microsoft 365 Exchange and Azure/Entra tenants * Experience administrating and working within Microsoft SharePoint * Familiarity with RMM tools, ticketing systems, antivirus/EDR, DNS filtering, and backup solutions * Experience with Virtual Servers with HyperV and VMware * Strong hands-on technical skills, including Windows (laptops & desktops), M365, video conference rooms, machine imaging, office printers, Zebra devices (printers/scanners/tablets), mobile phones, and more * Advanced understanding of basic office applications, including Microsoft 365 * Printer, network printer, and copier troubleshooting * The ability to interact and collaborate effectively with team members, vendors, clients and their employees * The ability to handle multiple tasks/priorities and the ability to perform work in a demanding and sometimes stressful environment. * The ability to deal effectively with deadlines * The initiative to work independently and address problems, be able to adapt to changing demands, and must be able to follow through with the general direction * Ability to lift 50 pounds * IT Industry certifications are a plus * Reliable transportation with valid drivers license - this position will involve on-site work Bonus for Experience in the following: * Microsoft 365 Administration * NinjaOne RMM and Halo PSA * Huntress, DefensX, ConnectSecure * UniFi and Synology hardware * Experience working for Managed Service Providers (MSP) * Certifications such as CompTIA A+, Network+, or Microsoft certifications * Familiarity with CIS Controls, VoIP, or cloud services like SharePoint and OneDrive * Working knowledge of AI, such as Claude, * High School or equivalent education required * College education is preferred but not required * Desktop / Server support experience required, * High school or equivalent (Required) ## Description * Responsible for Tier I/II hardware and software support * Configure, troubleshoot, isolate, repair, and resolve issues including desktop/laptop/tablet hardware and software, mobile devices, printer/scanners/copiers, minor amounts of audiovisual equipment, hardware peripherals, and other desktop-related equipment * Configure, troubleshoot, isolate and resolve network issues, including but not limited to network switches, firewalls, access points, and network-attached storage devices * Take apart and reassemble desktop and laptop computers * Manually set up computer systems and/or hardware and install or re-install software programs * Identify, research, and resolve technical problems * Assist with new equipment installation, set-up, and maintenance for workstations, printers, copiers, and telephones * Provide in-person, phone, and email help desk support * Manually examine and repair computer hardware and peripheral components * On-call rotations for nights and weekends * Develop and recommend procedures and controls for incident, request, and problem resolutions * Create documentation when needed * Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests * Follow & contribute to Standard Operating Procedures (SOPs) * Follow all our Security Procedures and keep a vigilant eye for security issues * Identify opportunities for improvement and make constructive suggestions for change * Undertake other duties as required by senior staff/management ## Related Videos - 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