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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist ( Mid-Level) - **Company:** TriTech Enterprise Systems, Inc. - **Location:** Washington, DC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Macintosh Computers, Software Applications, Computing Platforms, Databases, Desktop Computing, LiveChat, McAfee VirusScan, Microsoft Office, Microsoft Project, Microsoft Visio, Enterprise Software Applications, Computer Network Operations, Office365, Tablet Computers, Adobe, Quickbase, Laptops, Servicenow - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=dfadab3b2180f393 ## About the Role Do you have experience in macOS?, * IT Certifications * Laptops, desktops, and tablet hardware support * Windows 10 &11/Macs * MS Office 2013, 2016, O365 * Copier and desktop printer support ## Description *** This is a part-time position (20 hours a week: M-F, usually 9 to 2 or 10 to 2) *** 100 percent on-site position in Washington, DC TriTech Enterprise Systems Inc. (TriTech) is seeking an on-site 'Desktop Support Specialist' to provide line support to all employees and contractors within the DC Government General Services Administration (DGS). The Desktop Support Specialist (DSS) is responsible for resolving support incidents and requests, as well as meeting customer satisfaction targets and continuous service delivery requirements. The DSS will work in a dynamic, fast-paced environment providing service over the phone, e-mail, instant message, and in person. The DSS will work as part of a team to support up to 500 end users. This is a part-time position for up to 20 hours per week. Roles and Responsibilities: * Aid customers who experience technical problems. Most commonly, desktop computers (Microsoft and Mac), laptops, tablets, desktop printers, and print services support * Using diagnostic techniques and problem-solving methods to troubleshoot issues over the telephone, via live chat, or as part of an on-site visit * If offsite, talking customers through a troubleshooting process and working together to rectify problems * Implement effective IT solutions for customers and employees concerning basic desktop support and print services * Record events and update statuses in an identified database, such as Service Now, e-mail, and possibly QuickBase * Installation and maintenance of computer software for all agency-computing platforms, such as MS Office, Adobe, MS Project, and MS Visio * Ensures proper security and network operations for the agency as it pertains to McAfee only * Ensures the installation and maintenance of print services, secure print software * Performs quality assurance reviews of print services and secure print software * Participates in the preparation, with the vendor, of print services, secure print software training materials for DGS employees. * Map users to printers or print services, secure print solution * Manually map users to network drives * Organizes and conducts appropriate training meetings when appropriate * Support all printers and scanners * Identify basic technology-based problems and their root causes; take responsibility for timely troubleshooting and resolution using proven tools, resources, and approved processes * Provide secure print training to DGS end users ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)