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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Corporate Technical Support Associate - **Company:** AMCON Distributing Company - **Location:** Omaha, NE, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Software Applications, Backup Devices, Computer Programming, Data Loss, Inventory Management Software, Microsoft Office, Network Administration, Productivity Software, Diagnostic Tools, Tablet Computers, Computer Equipment, Information Technology, Vmware - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b27021960714987f ## About the Role Do you have experience in Productivity software?, Do you have a Bachelor's degree?, * Excellent verbal and written communication skills. * + Excellent interpersonal and customer service skills, especially remotely. * Ability to explain technical issues to technical and nontechnical employees and customers. * Strong analytical and problem-solving skills. * Proficient with Microsoft Office Suite or related software. * Proficient with or the ability to quickly learn an array of computer hardware and software. Education and Experience: * Bachelor's degree in Computer Science or related disciplines preferred. * At least three years of experience in customer technical support highly preferred. * System or network administration, VMware, telecommunications knowledge. Physical Requirements: * Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift 15 pounds at times. ## Description The Technical Support Associate will provide technical assistance to both employees and customers in troubleshooting and resolving computer-related issues., * Mobile Device Management: connecting to network, installing applications. Examples include cell phones, tablets, mobile printers etc. (WMS equipment: wrist units and ring scanners a plus). * Ordering, Receiving and Shipping equipment in/out of the Corporate office. Maintaining and regular audits of assets such as an inventory management system. * Identifies, investigates, and resolves user problems with computer software and hardware. * Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns. * Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. * Assists users with installation of software and troubleshooting of related problems; refers more complicated issues to appropriate staff. * Communicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practices. * Setting up or repairing computer hardware and other associated devices such as printers and scanners; arranges some repairs with third party vendors. * Troubleshooting system failures and identifying roadblocks in the network * Setting up new users and giving them appropriate access * Monitoring computer and telecommunication systems to improve network performance * Performing backup procedures to reduce the risk of data loss * Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products. * Maintains knowledge of technology innovations and trends. * Performs other related duties as assigned. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Hate organising your photos? 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