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# IT Technician

- **Company:** BCTS Intermediate, LLC
- **Location:** Birmingham, AL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Network Architecture, Microsoft SharePoint, Microsoft InTune, Information Technology
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3326bd80cc2bdf8c

## About the Role

The ideal individual we are seeking needs to have a background in the Information Technology field.

 * An associate or bachelor's degree, in Information Technology or Computer Science is preferred. Or three years of equivalent work experience without an associate or bachelor's degree.
 * Ability to follow verbal and written instructions, excellent organizational skills, and attention to detail.
 * Helpdesk Knowledge of Microsoft 365, Microsoft Intune, Share Point, Exchange, and One Drive.
 * Ability to complete on-job training of applications, hardware, and software.
 * Ability to work independently with minimal supervision when applicable.
 * Experience in a customer-facing role providing technical support and assistance.
 * Strong technical knowledge of computer systems, including hardware, software, and networking.
 * Proven analytical and problem-solving abilities to maintain computer systems and network infrastructure related issues.

## Description

* Work at our Birmingham, AL office to provide remote technical support and remote technical support for our child divisions across the eastern region.
 * Work in a team environment, able to follow duties assigned by the IT Manager.
 * Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolution, prioritizing problems, asking pertinent questions, and assessing impact of issues.
 * Develop and provide technical training to end-users when asked.
 * Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the helpdesk.
 * Direct unresolved issues to the next level of support personnel.
 * Use the Ticketing System, log details of work performed, time, and resolution steps, immediately after each intervention.
 * Follow up with users to ensure full resolution of issues.
 * Deploy, install, and manage computers and other devices in accordance with corporate standards.
 * Play a strategic role in the on-boarding and off-boarding system, ensure that users are properly set up in the system by providing end-user account administration services (add/change/remove).
 * Assist with monitoring and maintaining inventory of all hardware and software in use by the company.
 * Participate in Acquisition Projects, assisting with technology integrations of new divisions.
 * Other related duties as required.


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