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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Support Engineer - **Company:** The Wireless - **Location:** Richmond, VA, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Internet Protocol, Network Troubleshooting, Routing, Wireless Networks, Wi-Fi Technology, Juniper, Network Support, Cisco - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8acdc64467b9bca9 ## About the Role Do you have experience in Customer communication?, * have a good understanding of IP networking fundamentals and routing protocols * have problem-solving skills on basic network issues * have Cisco/Juniper certifications (a great advantage but not a must) * have knowledge of Peplink, HP Aruba switching * have knowledge on WiFi products like Extreme or other related brands will be advantageous * can communicate clearly and professionally in English, verbally, and in writing. Spanish is very advantageous * are proactive, adaptable, and a team player, and has no problems assisting customers over the phone * are able to work on the following schedule 1) 7:00 AM to 3:00 PM or 2) 9:00 AM to 5:00 PM * 40 hours a week, 5 days a week which can include Saturdays and Sundays * have the willingness to learn and takes ownership of customer's issue from start to finish * are a critical thinker ## Description In-life support for Blue Wireless services is a critical element of the customer lifecycle and success of Blue Wireless as a whole. As our customer base have grown significantly globally, we're expanding the Global Customer Support (GSC) team in USA with additional Network Support, being part of the larger network team. You will be working closely with our Global Head of Customer Support in Malaysia as well as our Manager Support in Arnhem. What's on your plate? * Provide technical expertise including installations, troubleshooting, deployment and configuring routers and other wireless network equipment * Develop and maintain comprehensive documentation associated with the implemented network * Managing technical testing and virtual global support via different messaging apps based on clients' location * First line of support for our global enterprise customers through voice calls, emails and tickets * Taking ownership and managing incident resolution for any network support matters according to our SLA from beginning to end * Troubleshooting network connectivity issues and the ability to explain resolution to our enterprise customers via email * Providing on-demand technical support via remote and joining troubleshooting conference calls when required * Collaborating with other network support engineers, most likely from different time zones, to solve network malfunctions, Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us! You'll be: * Part of a professional international team of networking solution experts * Given the opportunity to make a difference, in helping with the development of the role and the business * Offered many career development opportunities as the company grows and evolves * In a "destination workplace": work with great managers, in an ideal workplace, while doing meaningful work * Surrounded by highly supportive peers in a healthy working environment ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)