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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Tier I - **Company:** Saint Francis Ministries - **Location:** Salina, KS, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Active Directory, Business Software, Software Documentation, Virtual Private Networks (VPN), Remote Access Technology, Remote Desktop Services, Network Server - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e5ba32a606e73c80 ## About the Role Do you have a valid Driver's License license?, Do you have experience in VPN management?, * Any Secondary Education, certification accomplishments, and customer service experience preferrred with desires to continue with educational advancements. * One year work experiences within customer service, hlep desk or IT FIeld. * Must be 21 years of age. * Must pass a drug screen, MVR, KBI, Child Abuse and Neglect Central Registry Clearance check and an Adult Registry Check * FBI Fingerprint check * Lifting requirement of 50 lbs. * Must have a valid driver's license, acceptable driving record and reliable transportation ## Description The Tier I Help Desk Technician is a key member of the Service/Support Team. This level should gather as much information as possible from the end user. They are responsible for handling first level support service requests in a professional and timely manner. This position applies to a broad range of technology, to include but not limited to: workstations (setups, application installs, active directory) basic knowledge of printers, servers, networks, and vendor liaison assistance hardware and software with a focus on Microsoft. * IT support relating to technical issues involving Microsoft's core business applications, and operating systems. * Basic remote access solution implementation and support: VPN, and terminal services * Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets. * System documentation maintenance and review * Train end-users how to setup and use new technologies. * Improve customer service, perception, and satisfaction. * Fast turnaround of customer requests * Ability to work in a team and communicate effectively. * Work with the IT Help Desk Manager/Dispatch to ensure requests are routed to the proper resource to be resolved quickly and efficiently. * Answer phones when applicable and create service tickets. * Escalate service requests that require engineer level support. * Responsible for entering time and notes in accurately. * Implements Saint Francis Ministries policies and follows directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP's), rules, personnel policies, and procedures; related accreditation and licensure standards; and federal, state and local rules, statutes, regulations, and contractual terms. * Is knowledgeable of and follows all safety procedures. * Reports unusual incidents through appropriate Risk Management, clinical and safety channels. * Ensures clients' rights are protected. ## Related Videos - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)