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# Technical Integration Specialist

- **Company:** McLeod Software
- **Location:** Birmingham, AL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Relational Databases, Systems Analysis, JSON, Microsoft Office, Systems Integration, Web Services, Extensible Markup Language (XML), Postman, Software Troubleshooting, SOAPAPI, Restful APIs
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3defe7bf0f05a9d3

## About the Role

Do you have experience in XML?, Do you have a Bachelor's degree?, 6+ years experience providing customer software/technical support; or Bachelor's with 2+ years experience providing customer software/technical support role, required. Previous experience training customers or end-users.

Computer Skills

 * Intermediate proficiency in Microsoft Office.
 * Working knowledge of REST and SOAP APIs.
 * Working knowledge of web services.
 * Working knowledge of relational databases.
 * Understanding of software integration concepts.
 * Working knowledge of SQL.
 * Knowledge of structured data formats.
 * Experience with integration troubleshooting methodologies.
 * Preferred: Familiarity with API authentication concepts.
 * Preferred: Experience with API testing tools, such as Postman.
 * Preferred: Understanding of structured data formats including:
*

 + JSON
 + XML
 + CSV

## Description

The Technical Integration Specialist is responsible for implementing, configuring, and supporting ancillary integrations for McLeod Software customers. This customer-facing role partners with customers, vendors, and cross-functional teams to deploy, troubleshoot, and optimize integrated solutions while providing implementation consulting, production support, and technical expertise to ensure successful integration outcomes., * Implement, configure, test, and support ancillary software integrations for McLeod Software customers.

 * Provide technical consulting and implementation support during onboarding, upgrades, and production support.
 * Troubleshoot and resolve complex integration, API, application, and communication issues across customer and vendor environments.
 * Perform workflow validation, testing, quality assurance, and system analysis to identify and resolve issues.
 * Assist customers with integration configuration, workflow optimization, and best practices.
 * Collaborate with customers, vendors, project teams, and internal departments to ensure successful implementations and issue resolution.
 * Support production environments through issue investigation, escalation, and resolution.
 * Participate in customer meetings, training sessions, testing activities, and implementation discussions.
 * Maintain implementation documentation, customer records, and support materials.
 * Support REST APIs, web services, and system integrations while maintaining knowledge of evolving technologies and product enhancements.
 * Contribute to continuous improvement initiatives for implementation processes, support workflows, and customer experience.
 * Perform other related duties as assigned, including occasional evening or weekend work.


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