> Markdown version of [/jobs/ext/735576-information-technology-services-helpdesk-administrator](https://www.wearedevelopers.com/jobs/ext/735576-information-technology-services-helpdesk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Information Technology Services Helpdesk Administrator

- **Company:** The Davidson-davie Community College
- **Location:** Lexington, NC, United States
- **Salary:** $32,734.0 - $42,555.0
- **Contract:** Permanent contract
- **Skills:** Information Systems, Learning Management Systems, Issue Tracking Systems, Information Technology
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0ea38053c61acd87

## About the Role

Do you have experience in Ticketing system technical support?

## Description

JOB Davidson-Davie Community College is an award-winning institution that is committed to student learning and success, as well as the economic growth of the communities we serve. Our goal is to identify individuals who will assist in our mission, so that everyone has the opportunity to succeed at Davidson-Davie Community College.
Our benefits and other resources make it possible to excel both professionally and personally. We are a dynamic community that supports and celebrates the success of our students, faculty and staff. The future is here! EXAMPLE OF DUTIES The helpdesk analyst will be the first point of contact for Davidson-Davie's IT department. Contact may come in the form of a help ticket, phone call or email. The help desk analyst will administer the help desk solution.
Answer phone calls
Respond to emails
Respond to help desk tickets
Route tickets to the appropriate service area or technician
Create and administer knowledgebase articles
Review help ticket processes for improvements
Assist with Learning Management System processes
Assist with College Information System processes
Perform activities to support department and campus initiatives
Pursue new knowledge through training, system deployment and personal interest
Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
Supports the mission, vision, and values of the College and attends College events and meetings
Performs other tasks as assigned which support the mission and initiatives of the College. SUPPLEMENTAL INFORMATION A climate controlled, contact center environment - filled with amazing people, incredible students and career opportunities.


## Related Videos

- [Microservices? Monoliths? An Annoying Discussion!](https://www.wearedevelopers.com/videos/970-microservices-monoliths-an-annoying-discussion)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Demystifying Crypto & Web3: A Technical Journey Through 15 Years of Innovation](https://www.wearedevelopers.com/videos/1516-demystifying-crypto-web3-a-technical-journey-through-15-years-of-innovation)
- [Giving AI eyes: How to build a dashboard you can't see](https://www.wearedevelopers.com/videos/100193-giving-ai-eyes-how-to-build-a-dashboard-you-can-t-see)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)

## Related Articles

- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)
- [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)