> Markdown version of [/jobs/ext/735595-avp-of-it-infrastructure](https://www.wearedevelopers.com/jobs/ext/735595-avp-of-it-infrastructure). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AVP of IT Infrastructure - **Company:** First New York Federal Credit Union - **Location:** Albany, NY, United States - **Experience:** Experienced - **Salary:** $120,000.0 - $140,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Microsoft Azure, Cyber Security, Disaster Recovery, Hyper-V, Network Segmentation, Performance Tuning, Runbook, Software Vulnerability Management, Cloud Platform System, System Availability, IT Architecture, Information Technology, Cisco, Vmware - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e414c7f8f19c8185 ## About the Role Do you have experience in Vendor relationship building?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 7+ years of progressive IT infrastructure experience, including 3+ years in a leadership/management role. * Experience in financial services, banking, or a credit union environment strongly preferred. Technical Knowledge * Deep hands-on expertise in enterprise networking, virtualization (VMware/Hyper-V), storage/SAN, Active Directory, and cloud/hosted platforms. * Strong understanding of infrastructure security architecture and high-availability design. * Familiarity with IT service management (ITSM) frameworks and helpdesk best practices. * Understanding of cybersecurity principles and regulatory compliance in a financial institution. Leadership & Soft Skills * Proven ability to lead, mentor, and develop high-performing technical teams. * Strong communication skills with the ability to translate technical concepts for non-technical stakeholders. * Excellent problem-solving, organizational, and decision-making abilities. * Customer-service orientation with a commitment to operational excellence. Preferred Certifications (a plus) * Cisco (CCNP), VMware (VCP), Microsoft Azure/Server, CISSP, or ITIL. ## Description The AVP of IT Infrastructure is responsible for the design, performance, security, and resilience of the credit union's network, server, storage, and cloud/hosted environments. Reporting to the Chief Technology Officer (CTO), this role ensures the technology foundation is scalable, secure, and highly available to support member-facing and internal systems. The AVP leads a team responsible for infrastructure engineering, systems administration, and end-user support, driving reliability and operational excellence across the technology environment., Leadership & Team Management * Provide leadership, coaching, and professional development for the IT Infrastructure team, fostering a culture of accountability, collaboration, and member-focused service. * Set clear performance goals, conduct regular reviews, and manage staffing, scheduling, and workload distribution across the team. * Partner with the CTO to translate technology strategy into infrastructure roadmaps and operational execution. Infrastructure Architecture & Engineering * Lead the design, roadmap, and lifecycle management of network, compute, storage, virtualization, and hybrid/cloud environments. * Establish infrastructure standards, configuration baselines, and engineering best practices. * Maintain architectural documentation, runbooks, and standard operating procedures. * Evaluate and recommend emerging infrastructure technologies that improve reliability, efficiency, and scalability. Capacity, Performance & Reliability * Oversee capacity planning, performance tuning, and proactive maintenance to ensure high availability and minimize downtime. * Implement monitoring and alerting to track infrastructure uptime, performance, and scalability metrics. * Drive continuous improvement in infrastructure resilience and operational efficiency. Infrastructure Security & Compliance * Design and maintain secure infrastructure, including network segmentation, firewall architecture, identity/access infrastructure, and system hardening standards. * Ensure infrastructure adheres to regulatory requirements (NCUA, GLBA, and applicable examiner expectations) and internal security policies. * Support audit, examination, and vendor due-diligence activities related to infrastructure. * Partner with information security stakeholders on vulnerability management, access controls, and incident response. End-User Support & Service Delivery * Oversee the Helpdesk function to deliver timely, high-quality support to internal staff across all branches and departments. * Establish and monitor service-level agreements (SLAs), ticket metrics, and customer satisfaction targets. * Drive continuous improvement in support processes, self-service tools, and first-contact resolution rates. Business Continuity & Disaster Recovery * Design, maintain, and test disaster recovery and business continuity plans at the infrastructure level, including redundancy and high-availability architecture. * Coordinate operational readiness for outages, incidents, and recovery scenarios. Vendor & Asset Management * Manage relationships with infrastructure, hosted-environment, and support vendors, including contracts, performance, and renewals. * Oversee IT asset lifecycle management, including procurement, inventory, and decommissioning of hardware and software. Budget & Planning * Assist in developing and managing the IT Infrastructure budget, including forecasting and cost-control measures. * Recommend technology investments that improve reliability, efficiency, and scalability. ## Related Videos - [Enterprise-Cloud-Native - Fast-Paced Development & Deployment in a Highly Secure Banking Environment](https://www.wearedevelopers.com/videos/671-enterprise-cloud-native-fast-paced-development-deployment-in-a-highly-secure-banking-environment) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)