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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Technician - **Company:** Saint Francis Ministries - **Location:** Amarillo, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Apple IOS, VoIP, Client Server Models, CompTIA Network+, Data Intelligence, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Networking Cables, Network Connections, Network Attached Storage (Server Appliance), Remote File Sharing, TCP/IP, Wide Area Networks, Wireless Access Point, Network Routers, ServiceNow IT Service Management, Peripherals, Firewalls (Computer Science) - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bdfa636c7c61d05f ## About the Role Do you have a valid Driver's License license?, Do you have experience in iOS?, Do you have a Associate's degree?, + Must be 21 years of age. + Must pass a drug screen and TB Skin Test. + FBI Fingerprint Check. + Submit to a Criminal History and DFPS History Check. + Pass a Centralized Background Check through the Texas Health and Human Services Eligibility + and any background checks deemed to be necessary. + Must have valid driver's license and reliable transportation. + Lifting requirements of 50 lbs. + Associate's Degree or equivalent certificate. + CompTIA A+ certification + CompTIA Network + certification highly preferred + CCNA highly preferred + Must have a minimum or 2-5 years or combination of education and experience in IT roles such as + helpdesk and field support, installation, termination, and testing of network cabling. REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES + Experience supporting PC Hardware and software in a client/server environment + Advanced technical troubleshooting skills and experience + Strong analytical skills + Experience with various mobile devices (iOS, Android) + Working knowledge of Microsoft Windows file sharing and permissions + Working knowledge of Microsoft Active Directory and other server technologies + Hardware experience with peripherals, scanners and mass storage devices + Advanced knowledge of small and medium business LAN and WAN network technologies such as routers, firewalls, switches, wireless access points, VPN, NAS, etc. + Expert knowledge of Microsoft Office Applications + Experience documenting problem and resolution of support calls as well as maintaining a + knowledge base of processes and procedures. + Knowledge of telecom connectivity and low voltage cabling. + Familiarity with network concepts including physical connectivity, wireless, and TCP/IP + configuration + Strong Customer Service Skills + Excellent communication skills + Detail oriented and highly organized + Excellent critical thinking skills with attention to detail + Working knowledge of business and data intelligence software ## Description St. Francis Ministries is seeking a highly motivated IT Field Technician to work in our hybrid work environment. Technicians are responsible for supporting the configuration, hardware/software support, of our clients, computer or computer-related equipment and components., * Performs installation and configuration of new IT hardware including break-fix and new hardware * request as well as deployment of new facilities. * Performs decommissioning and removal of retired IT assets. * Utilizes asset management system to maintain accurate IT inventory and tracking. * Documents, tracks, and monitors issues and tasks using the IT ticketing system. * Works with third party vendors to address technical needs including cabling, carrier network connectivity, VoIP, and copier/printer services at new and existing locations. * Troubleshooting of computer workstation hardware including peripherals. * Technical understanding of software and operating systems. * Installs software, modifies settings, and replaces hardware as required to resolve the incident. * Resolves desktop and network issues to restore service. * Understands premise wiring/cabling best practices. * Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves * technical issues, ensures issues resolved, and documents installed configuration. * Makes updates to the knowledge base by creating documentation describing issues encountered, * their resolutions, and works on the development of processes and documentation to improve the * ability of the service desk to detect and resolve problems. * Call clients' vendors for warranty and troubleshooting issues. * Removal of viruses/malware, Other duties as assigned. 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