> Markdown version of [/jobs/ext/735750-senior-product-manager-vault-crm-service-center](https://www.wearedevelopers.com/jobs/ext/735750-senior-product-manager-vault-crm-service-center). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Product Manager - Vault CRM - Service Center - **Company:** Veeva Systems - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $120,000.0 - $200,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Recommender Systems, Software Engineering, Chatbots, Large Language Models, Information Technology, VeevaVault - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cd5e795cda9c18a2 ## About the Role Do you have experience in Technical writing?, * 5+ years of product management experience in the Service/Contact Center or CCaaS software industry * Experience in researching and understanding customer and market requirements to develop short and long term product roadmaps and plans * Experience developing configurable enterprise SaaS solutions in an agile environment * Experience writing detailed user stories and managing a feature backlog * Track record of effectively collaborating with engineering/QA to define, design, and deliver product * Ability to understand and communicate architectural requirements, preferences, and limitations * Experience interacting with customers, development, and consulting teams, both local and remote. * Ability to work independently in a fast-paced environment, with little direct supervision. * Strong communication skills: written, verbal, and formal presentation * A strong sense of professional ethics, * Experience with conversational AI, recommendation engines, or large language models (LLMs) * Experience with configurable enterprise SaaS solutions. * Prior exposure to the Veeva Vault Platform. * Background in software development or computer science. ## Description As a Senior Product Manager for Vault CRM Service Center, you will be the primary architect of the global service and contact center vision within our broader Vault CRM ecosystem. You will collaborate with the wider Vault CRM PM team to ensure the core platform (AI agents, Engagement Channels like telephony/CCaaS, Email, WhatsApp, SMS, and more) evolves to meet the unique, complex requirements of service and contact center users. You will act as the subject matter expert and advocate, driving a dedicated roadmap to develop a world class solution. In this role, you will have the opportunity to work with a team of life sciences industry and technology A-players, who, together, are bringing the next generation of commercial solutions to the life sciences industry., * Contribute to the Service Center Roadmap: Own the strategy and delivery of functionality specific to service and contact center processes * Collaborate Across Product Teams: Partner with the wider Vault CRM PM organization to incorporate service and contact center requirements into the core platform. You will ensure that core capabilities are optimized for service and contact center users. * Industry Representation & Thought Leadership: Evangelize products and become the subject matter expert for internal audiences, external customers, and market facing communications * Requirement Synthesis: Translate the nuances of the service and contact center processes into detailed functional and technical specifications. * AI & Intelligent Orchestration: Partner with the AI PM team to build agents that help service and contact center reps utilize CRM efficiently and effectively. * Full Lifecycle Management: Work with UX, engineering, QA, and services teams to guide features from initial concept and design to global release and customer adoption. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [100 million days in Vienna: A story of APIs & AI in tourism.](https://www.wearedevelopers.com/videos/93-100-million-days-in-vienna-a-story-of-apis-ai-in-tourism) - [How We Built a Machine Learning-Based Recommendation System (And Survived to Tell the Tale)](https://www.wearedevelopers.com/videos/752-how-we-built-a-machine-learning-based-recommendation-system-and-survived-to-tell-the-tale) - [How to govern Vibe Coding for the Enterprise](https://www.wearedevelopers.com/videos/100290-how-to-govern-vibe-coding-for-the-enterprise) - [Testing AI Agents: Automated Evaluation for Chatbots & RAG Systems](https://www.wearedevelopers.com/videos/100300-testing-ai-agents-automated-evaluation-for-chatbots-rag-systems) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Events like RSAC Get You CISOs. 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