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# Tier II Coordinator

- **Company:** EXL SERVICE
- **Location:** United States (Remote available)
- **Salary:** $38,480.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Multitier Architecture, Microsoft Outlook, Microsoft Office, Data Logging
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8ce386786cc30d2f

## About the Role

Do you have experience in Writing skills?, Do you have a High school diploma or GED?, * Previous high volume customer service or call center experience

 * Previous medical claims or claim payment experience
 * Education: High school diploma or equivalent
 * Prior Healthcare experience a plus

Knowledge and Skills:

 * Demonstrates the ability to work in an organized, efficient and process-oriented manner
 * Strong oral and written communication skills and the ability to problem solve
 * Excellent customer service skills
 * Ability to transition from one task to another, while maintaining attention to detail
 * Possesses time management skills; exhibits solid ability to prioritize work and perform multi-tasks.
 * Proficient in Microsoft Office, emphasis with Excel and Outlook
 * Comfortable working in a high-volume, fast-paced environment either with a team or individually
 * Comfortable using various types of software programs

## Description

* Take escalation inbound calls from Tier 1 Team, logging each call in the system and taking the necessary steps to resolve
 * Monitor and respond to email correspondence, both internal and external.
 * Escalate issues to management or other internal Teams as needed for follow-up action
 * Access payer systems to research refund questions
 * Log voicemail in system and return calls according to service level
 * Make outbound calls to Providers to assist with using our Portal, verify address, contact info and confirm receipt of EXL Request letters
 * Monitor and respond to "Chats" from Providers
 * Responsible for communication and reporting of any system or workflow issues to the appropriate Leadership or Team Members
 * Meet quality and productivity standards as indicated by service level
 * Comply with HIPAA and other regulations regarding confidentiality of information.
 * Other duties as assigned to support the audit process and/or company-wide programs


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