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# Tier 1, IT Help Desk Support

- **Company:** Centre Technologies
- **Location:** Houston, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), File System Permissions, Microsoft Office, Windows Servers, NT File System (NTFS), Server Virtualization, Information Technology
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=963d598bf0b9581a

## About the Role

Do you have experience in Windows?, Do you have a High school diploma or GED?, * 2+ years experience in IT related study or field.

 * Must possess basic knowledge and experience with:
 * Windows 7/8/10
 * Microsoft Office suite
 * Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
 * Understanding of basic network concepts
 * Understanding of application, desktop, and server virtualization
 * Understanding of Desktop Deployment / Imaging
 * Bachelor's Degree a plus

Desired Experience/Certifications

 * Certifications
 + CompTIA A+ Certification a plus
 + MDAA, MCSA
 * Windows Server 2008/ 2012/ 2016
 * Microsoft Office 365 Admin portal
 * Understanding of File Permissions (NTFS & Sharing)
 * High School Degree required
 * Associate's Degree or higher preferred

Work Environment and Physical Demands

 * Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
 * Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
 * Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
 * The noise level in the work environment is moderate.
 * Local travel ocassionally required

## Description

The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned.
Essential Duties and Responsibilities

 * Problem management and escalation of issues in a timely manner
 * Prioritization of tasks and meeting of deadlines, excellent time management skills
 * Excellent troubleshooting and assessment skills
 * Excellent written/verbal communication skills
 * Must be a team player with outstanding customer service skills
 * Entry of time sheets, expense reports and documentation on or before deadline
 * Keep up-to-date on market trends, theory and new ways of doing things; embrace change
 * Assist with change-management activities
 * Prepare and deliver complete and concise documentation for all projects
 * Present progress reports to immediate supervisor and or Project Manager (if so assigned)
 * Help turn business problems into technical solutions
 * Manage deployment of equipment in compliance with established technology policies.
 * Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.


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