> Markdown version of [/jobs/ext/735890-sr-business-systems-associate](https://www.wearedevelopers.com/jobs/ext/735890-sr-business-systems-associate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Business Systems Associate - **Company:** Valon Mortgage - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $86,700.0 - $117,300.0 - **Contract:** Permanent contract - **Skills:** Business Systems, Software as a Service, Software Documentation, System Configuration, Salesforce.Com, Software Systems, SQL Databases, Systems Integration, Tableau (Software), Qualtrics, Enterprise Software Applications, Zendesk, DocuSign, Looker Analytics - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=45e8ccb7414b45b0 ## About the Role Do you have a High school diploma or GED?, You will lead projects from requirements gathering through implementation, balancing business needs, technical constraints, and operational impact. The ideal candidate combines strong analytical capabilities with systems expertise, thrives in fast-paced environments, and is passionate about building scalable solutions that improve both employee and customer experiences., * 4+ years of experience in business systems administration, operations technology, workforce management, business operations, or related functions. * 2+ years of experience supporting business-critical platforms such as Zendesk, NICE CXone, Salesforce, CRM systems, or similar enterprise applications. * Experience leading system implementations, process improvement initiatives, or cross-functional operational projects. * Experience in financial services, fintech, SaaS, or other highly regulated industries preferred. * Strong background in workforce management, forecasting, capacity planning, scheduling, or operational analytics preferred. * Experience with reporting and business intelligence tools (Looker, Tableau, Sigma, SQL, Hex, etc.) is a plus. * Experience managing system integrations, workflow automation, and business process optimization is a plus. * Demonstrated ability to influence stakeholders and drive adoption across multiple teams. * Bachelor's degree or equivalent professional experience., * 4+ years of relevant professional experience in business systems, operations, or business process improvement. * 2+ years of experience administering the Zendesk application * Strong analytical and problem-solving skills with the ability to evaluate complex operational challenges. * Excellent verbal and written communication skills, including the ability to communicate technical concepts to non-technical audiences. * Demonstrated ability to manage multiple priorities and projects in a fast-paced environment. * Strong stakeholder management skills and experience working across departments and organizational levels. * Strong attention to detail with a focus on accuracy, execution, and continuous improvement. * Proven ability to work independently while exercising sound judgment and decision-making. * Must be available to collaborate and communicate in recurring live meetings. * Minimum education requirement: High school diploma or GED equivalent required ## Description Business Systems Management (BSM) owns the strategy, administration, and optimization of critical operational platforms, including NICE CXone, Workforce Management solutions, Zendesk, and other business systems. The team partners closely with Operations, Product, Engineering, and Compliance to design scalable processes, improve employee experiences, and enable operational excellence through technology. Our mission is to reduce friction across the organization by automating manual processes, optimizing workflows, and ensuring business systems effectively support Valon's continued growth., We are seeking a Sr. Business Systems Associate to help scale and optimize the systems that power Valon's servicing operations. In this role, you will serve as a trusted partner to business stakeholders, owning complex system configurations, driving cross-functional initiatives, and identifying opportunities to improve operational efficiency through technology and process enhancements., * Serve as a primary administrator and subject matter expert for business-critical systems, including Zendesk, Qualtrics platforms, NICE CXone, DocuSign, and related operational tools. * Lead system implementations, enhancements, and optimization initiatives from discovery through deployment. * Partner with Operations, Product, Engineering, Compliance, and other stakeholders to translate business needs into scalable system solutions. * Analyze operational workflows and proactively identify opportunities to automate processes, reduce manual effort, and improve employee efficiency. * Own complex system configurations, integrations, permissions, routing logic, and business rules. * Develop and maintain system documentation, process maps, governance standards, and training materials. * Design and deliver reporting, dashboards, and business insights that support operational decision-making and executive visibility. * Investigate and resolve escalated system issues while driving root cause analysis and long-term solutions. * Establish and monitor system performance metrics, adoption trends, and service level expectations. * Mentor junior team members and provide guidance on business systems best practices. * Support change management efforts and facilitate stakeholder adoption of new processes and technologies. * Other duties as assigned. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Valven Atlas: Engineering Intelligence That Delivers](https://www.wearedevelopers.com/videos/1660-valven-atlas-engineering-intelligence-that-delivers) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [How One Developer Built the Back Office for 10 Million Companies](https://www.wearedevelopers.com/videos/100082-how-one-developer-built-the-back-office-for-10-million-companies) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)