> Markdown version of [/jobs/ext/735898-ops-help-desk-analyst-31902515](https://www.wearedevelopers.com/jobs/ext/735898-ops-help-desk-analyst-31902515). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # OPS Help Desk Analyst - 31902515 - **Company:** State of Florida - **Location:** Tallahassee, FL, United States (Remote available) - **Salary:** $47,840.0 - **Contract:** Temporary contract - **Skills:** Issue Tracking Systems, Office Automation, Productivity Software, Computer Equipment, Information Technology - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3ce3532af5987c5e ## About the Role Do you have a valid Driver's License license?, Do you have experience in Technical Proficiency?, Familiarity with IT Helpdesk environment. Reasonable understanding of computer hardware, software, and operating systems, whether through self-study, education, or personal experience. Ability to troubleshoot and resolve computer and printer issues. Possess networking and server troubleshooting skills. Tech savvy with knowledge of office automation hardware and software, including computer operating systems, and productivity software. Customer-oriented with good communication skills. Self-starter without need for constant supervision. Ability to prioritize, meet deadlines, and an eye for detail., Valid driver's license. Proficiency in computer technology, either through education, self-study, or hands-on experience (e.g., home labs, personal projects, or tech hobbies). Ability to lift up to 50 lbs. Ability and willingness to obtain any required certifications. ## Description The Florida Division of Emergency Management (FDEM) plans for and responds to both natural and man-made disasters. These range from floods and hurricanes to incidents involving hazardous materials or nuclear power. FDEM is the liaison between federal, state, and local agencies. FDEM prepares and implements a statewide Comprehensive Emergency Management Plan, routinely conducts extensive exercises to test state and county emergency response capabilities, provides technical assistance to local governments as they prepare emergency plans and procedures, as well as conducts emergency operations trainings for state and local government agencies. FDEM serves as the lead agency for the State Emergency Response Team (SERT), whose primary goal is the coordination of the state's efforts during disaster response and recovery. This coordination is conducted within the State Emergency Operations Center (SEOC) in Tallahassee. Additionally, FDEM manages the State Watch Office; the 24-hour a day operation tasked with providing situational awareness to stakeholders statewide. After a disaster, FDEM conducts damage assessment surveys and advises the Governor of the State of Florida on whether to declare an emergency and seek federal relief funds. It is against this backdrop that FDEM strives to demonstrate its mission of, "Coordinate, collaborate, and communicate with our community stakeholders for a resilient Florida", along with our vision of "Leading the Profession in building prepared and resilient communities"., This position serves as an OPS Help Desk Analyst in the Office of Information Technology & Management. Duties include, but are not limited to: Serve as first point of contact for computer users seeking technical assistance via ticketing system, email, phone, or personal contact. Perform troubleshooting remotely, or in-person, to determine and apply the best solution for the situation. Consult with Helpdesk Team Lead to assist with complex or unfamiliar issues. Record issues and resolutions in Helpdesk ticketing system. Install and configure computer hardware, software, operating systems, printers, and scanners. Travel to remote sites and provide IT support as part of SERT. Issue and receive IT equipment and complete required documentation. Support FDEM IT inventory requirements. Monitor a state-issued cell phone at all times. Respond to emergency activations and any other IT related matter which may arise during non-scheduled work hours. Work overtime, night shift, and weekends as necessary. Perform other tasks as assigned. In response to emergency events, FDEM employees may be required to work irregular hours, to work more than eight hours per day, to work extended periods (including nights, weekends, and holidays), to work at locations other than their official headquarters, and to perform duties in addition to those outlined in the employee's position description. Employees must be able to deploy to emergency sites with limited advance notice. Shifts are 8 hours per day, 5 days a week during "blue sky." Shifts can be upwards of 14 hours a day, 7 days a week during "grey sky" events. There is NO telecommuting option. 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