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# IT Support Specialist

- **Company:** The Forum
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Adobe Acrobat, Active Directory, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Cisco WebEx, Software Troubleshooting, Computer Equipment, Information Technology, Gsuite
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1eb49222470d7347

## About the Role

Do you have experience in Zoom?, Do you have a Bachelor's degree?, The ideal candidate will have law firm or corporate IT experience, * Bachelor's degree preferred or equivalent technical experience

 * 2-3 years of IT support, help desk, or desktop support experience
 * Strong troubleshooting and customer service skills
 * Experience supporting Windows 10/11 and Microsoft 365 environments
 * Familiarity with Active Directory, VPNs, mobile device management, and networking fundamentals
 * Knowledge of collaboration tools such as Microsoft Teams, Zoom, and Webex
 * Experience with desktop/laptop deployment and imaging
 * Ability to manage multiple priorities in a fast-paced environment
 * Strong communication, organizational, and problem-solving skills

Preferred Technical Skills

 * Microsoft Office / Microsoft 365
 * Google Workspace
 * Adobe Acrobat
 * Active Directory
 * DNS, DHCP, Group Policy
 * Mobile Device Management (MDM) platforms
 * NetDocuments (preferred)
 * Video conferencing and collaboration technologies

## Description

We are seeking a customer-focused IT Support Specialist to provide frontline technical assistance for employees across the organization. This role will handle desktop support, hardware and software troubleshooting, account administration, and day-to-day technology support in both office and remote environments., * Deliver Tier 1 and Tier 2 technical support for desktops, laptops, software, printers, mobile devices, and related technologies

 * Respond to support requests via phone, email, ticketing system, remote tools, and in-person assistance
 * Install, configure, maintain, and troubleshoot hardware and software
 * Assist with employee onboarding and offboarding, including account setup and access management
 * Support VPN connectivity, mobile device management, and user access permissions
 * Maintain accurate records of support activities, assets, and inventory
 * Set up and support conference room technology, including virtual meeting platforms
 * Perform basic Active Directory administration and user account maintenance
 * Participate in after-hours support rotation as needed
 * Provide end-user guidance and training on systems, applications, and IT best practices


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