> Markdown version of [/jobs/ext/736379-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/736379-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** The Direct - **Location:** Santa Barbara, CA, United States - **Salary:** $60,008.0 - $79,976.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Issue Tracking Systems, IT Management, IP Addressing, Virtual Private Networks (VPN), Local Area Networks, Networking Basics, Cloud Services, Wireless Networks, Wi-Fi Technology, Connectivity Problems, Software Troubleshooting, Peripherals, Microsoft InTune, Laptops - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7c169979945df997 ## About the Role Do you have experience in Wireless networking?, You do not need deep help desk experience - but you must be curious, proactive, a strong communicator, and excited to grow in IT., Required * Fundamental understanding of PCs, operating systems, and software troubleshooting. * Basic networking knowledge (IP addressing, Wi-Fi, LAN basics). * Strong critical-thinking skills with the ability to break down and diagnose problems logically. * Excellent interpersonal and communication skills - patient and approachable with all levels of staff. * Passion for technology, learning, and continuous improvement. Preferred (Nice to Have) * Experience handling a help desk queue or ticket system. * Exposure to Microsoft 365, Entra ID, Intune, or similar modern IT tools. * Familiarity with AV systems, Teams Rooms, or meeting technology. * Basic understanding of cybersecurity best practices. Personal Attributes We Value * Highly personable and empathetic when supporting non-technical users. * Organized and reliable with follow-through on tasks and tickets. * Enjoys solving problems and learning new technologies. * Works well with a small, high-performing IT team. ## Description Direct Relief is seeking a Technology Support Associate who is passionate about computers, networking, and helping people. This role is responsible for triaging the Help Desk, supporting end-user devices, assisting with AV/meeting room technology, and ensuring staff have a smooth, secure technology experience., Help Desk & Ticket Triage * Serve as the first point of contact for incoming help desk tickets. * Review, categorize, and prioritize tickets based on urgency, impact, and service level expectations. * Resolve common issues directly and escalate more complex cases to senior IT staff with proper documentation. * Maintain accurate, clear notes within the ticketing system. * Follow up proactively with users to ensure their needs are met and issues are fully resolved. * Identify recurring problems and report patterns to IT leadership for continuous improvement. Support * Provide friendly, professional support for desktops, laptops, mobile devices, printers, and peripherals. * Assist users with account access, MFA, Microsoft 365 apps, Teams, VPN, and cloud services. * Troubleshoot hardware, OS, software, and network connectivity issues. * Set up and configure new devices following established IT standards (Intune enrollment, updates, baseline configuration). Collaboration & AV Technology Support * Support conference room AV systems including Teams Rooms, webcams, microphones, displays, and sound systems. * Help staff with meeting setup, testing, and troubleshooting audio/video issues. * Assist with maintenance and documentation for AV equipment inventory. Technical Operations Support * Perform basic network tasks such as cable testing, port patching, and Wi-Fi troubleshooting. * Assist with device updates, inventory documentation, and asset management. * Support IT-led rollouts, upgrades, and special projects as needed. * Follow security, compliance, and acceptable use policies when handling user devices and accounts. ## Related Videos - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Should Tech Managers Be Developers First? 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