> Markdown version of [/jobs/ext/736392-it-desktop-support-tech-i](https://www.wearedevelopers.com/jobs/ext/736392-it-desktop-support-tech-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Desktop Support Tech I

- **Company:** The Portland Clinic
- **Location:** Portland, OR, United States (Remote available)
- **Experience:** Starter
- **Salary:** $44,990.0 - $60,923.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Collaborative Software, Web Browsers, Virtual Private Networks (VPN), Network Connections, Productivity Software, Remote Access Technology, Phishing, Wi-Fi Technology, Office365, Headsets, Information Technology, Laptops
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6417d388cfabaec6

## About the Role

Do you have experience in Productivity software support?, Do you have a High school diploma or GED?, * High School Diploma or equivalent required.

 * One year of customer facing support in the IT field.
 * Experience with Microsoft 365 Suite of products.
 * One year experience with IT systems, hardware, and software.

PREFERENCES:

 * Associate degree, technical training, or coursework in information technology preferred.
 * Experience in a healthcare, clinical, or regulated environment preferred.
 * Relevant certifications such as CompTia A+, Network+, Security+, Microsoft fundamentals, or equivalent training preferred.

## Description

PRIMARY FUNCTION: Provides frontline technical support for end users across clinical, administrative, and remote work environments. This role is responsible for troubleshooting hardware, software, endpoint, access, and connectivity issues while delivering responsive customer service and maintaining secure, reliable technology that supports daily operations and patient care., 1. Provide timely desktop, laptop, printer, mobile device, peripheral, and software support through in-person, phone, remote, and ticket-based channels.*

 2. Troubleshoot and resolve issues related to Windows workstations, Microsoft 365, collaboration tools, browsers, VPN, Wi-Fi, network connectivity, printing, scanning, and approved line-of-business applications..*
 3. Set up, configure, deploy, and replace workstations, laptops, monitors, docking stations, mobile devices, printers, scanners, and other endpoint equipment.*
 4. Assist with endpoint management tasks, including device imaging, patching, application installation, updates, encryption validation, endpoint protection, and configuration compliance.*
 5. Document incidents, service requests, troubleshooting steps, asset changes, and resolutions accurately in the ticketing and asset management systems.*
 6. Escalate complex or recurring issues to appropriate IT teams, or application owners while maintaining communication with affected users.*
 7. Maintain accurate inventory records for assigned hardware, peripherals, loaner equipment, and software assets.*
 8. Support clinical and administrative technology workflows by minimizing downtime, communicating clearly with end users, and prioritizing issues that affect patient care or business continuity.*
 9. Follow HIPAA, cybersecurity, privacy, and organizational policies when handling systems, devices, credentials, and information that may involve protected health information.*
 10. Assist with workstation moves, equipment refreshes, department relocations, conference room technology, and technology setup for new or changing work areas.
 11. Support hybrid and remote work environments, including secure remote access, virtual meetings, collaboration tools, softphones, headsets, webcams, and mobile productivity tools.*
 12. Recognize and report suspected phishing, malware, ransomware, unauthorized access, lost or stolen devices, and other potential security incidents according to established procedures.*
 13. Use remote support tools responsibly and securely, ensuring user consent, appropriate access, and proper documentation.*
 14. Support lifecycle management of endpoints by helping ensure devices are patched, encrypted, inventoried, securely deployed, and properly sanitized before reuse or disposal.*
 15. Promote standardization by following approved build standards, support procedures, naming conventions, and configuration baselines.*
 16. Participate as an active team member.*
 17. Travel as necessary between clinic locations as necessary.
 18. Act as first line of support on the help desk phone and for tier one attention to help desk tickets.*
 19. Abide by company policies.*
 20. Other tasks as assigned.
 21. Maintain regular, in person, work attendance and punctuality, as scheduled.*


## Related Videos

- [Passkeys: Truly Phishing-Resistant? Implementation and Pitfalls](https://www.wearedevelopers.com/videos/100156-passkeys-truly-phishing-resistant-implementation-and-pitfalls)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Apple Vision Pro: Proven Development Methods Meet the Latest Technology](https://www.wearedevelopers.com/videos/1190-apple-vision-pro-proven-development-methods-meet-the-latest-technology)
- [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language)
- [Skynet wants your Passwords! The Role of AI in Automating Social Engineering](https://www.wearedevelopers.com/videos/770-skynet-wants-your-passwords-the-role-of-ai-in-automating-social-engineering)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)

## Related Articles

- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)