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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager - **Company:** Galvion LTD - **Location:** Portsmouth, NH, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Cloud Computing, Cyber Security, Disaster Recovery, Monitoring of Systems, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Windows Servers, Routing, Network Administration, Remote Access Technology, Cloud Services, Virtualization Technology, Software Vulnerability Management, Wide Area Networks, Software Licensing, Firewalls (Computer Science), Information Technology, Data Analytics, Patch Management, Data Management, Network Server, Cisco, Vmware - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ba13a654bdebbc41 ## About the Role Do you have experience in Vulnerability management?, * Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or an equivalent combination of education and experience * Minimum of ten (10) years of progressive IT infrastructure and operations experience, including at least five (5) years in a leadership role managing technical teams * Demonstrated experience leading Help Desk, Systems Administration, and Network Administration functions within a multi-site enterprise environment * Strong technical knowledge of Microsoft Windows Server, Active Directory, Microsoft 365, Azure, virtualization platforms (VMware), enterprise storage, backup, and cloud technologies * Extensive experience supporting enterprise networking technologies, including switching, routing, wireless, VPN, firewalls, remote access, and infrastructure monitoring solutions * Experience managing endpoint lifecycle, patch management, disaster recovery, business continuity, and enterprise infrastructure operations * Working knowledge of IT service management (ITSM) principles, ticketing systems, SLA management, operational metrics, and continuous service improvement methodologies * Understanding of cybersecurity best practices, vulnerability management, security operations, and regulatory frameworks including CMMC, NIST SP 800-171, DFARS, and ITAR * Experience supporting manufacturing operations and/or highly regulated industries such as defense, aerospace, or government contracting is preferred * Proven leadership, communication, organizational, analytical, and problem-solving skills with the ability to manage competing priorities, develop high-performing teams, and build strong relationships across the business PREFERED SKILLS & Certifications * ITIL and industry certifications: Microsoft, Cisco (CCNA), Security+/Network+, CISSP, or CISM * Experience supporting Microsoft GCC High, Government Cloud * Experience supporting NIST SP 800-171, cybersecurity compliance and regulatory audits * Experience managing third-party managed service providers (MSPs), technology vendors, and support contracts * Knowledge of manufacturing systems, ERP platforms * Demonstrated success implementing infrastructure automation, operational improvements, and IT service management best practices ## Description The IT Operations Manager is responsible for the leadership, management, and continuous improvement of the organization's IT operational services, ensuring the secure, reliable, and efficient delivery of infrastructure, network, systems administration, and end-user support across all business locations. This role oversees the Help Desk, Systems Administration, and Network Administration functions while driving operational excellence, service quality, cybersecurity compliance, and customer satisfaction. Serving as the primary operational leader for IT service delivery, the IT Operations Manager ensures technology effectively supports manufacturing, engineering, supply chain, and corporate operations, while partnering with cybersecurity, ERP, data analytics, and business leadership teams to achieve organizational objectives., * Lead and manage day-to-day IT operations across all company locations, ensuring the secure, reliable, and efficient delivery of technology services * Direct, coach, and develop the Help Desk, Systems Administration, and Network Administration teams, fostering a culture of accountability, customer service, and continuous improvement * Establish operational priorities, allocate resources, and serve as the primary escalation point for critical incidents, infrastructure issues, and service disruptions * Own IT Service Desk operations, including SLA attainment, KPI performance, ticket management, escalation processes, and continuous service improvement initiatives * Oversee the administration, maintenance, availability, security, and lifecycle management of enterprise infrastructure, including servers, virtualization, cloud services, storage, backup, endpoints, and disaster recovery capabilities * Manage enterprise networking technologies, including LAN/WAN, wireless, VPN, firewalls, and remote access solutions, while ensuring optimal performance, capacity, and operational reliability * Coordinate infrastructure maintenance activities, including patch management, system upgrades, technology refresh initiatives, endpoint management, and business continuity planning * Partner with Information Security leadership to support cybersecurity initiatives, vulnerability remediation, incident response, operational compliance, and audit readiness in accordance with company policies and regulatory requirement * Manage IT assets, software licensing, maintenance agreements, technology vendors, managed service providers, and infrastructure support contracts. * Participate in IT operational planning, budgeting, forecasting, and cost optimization initiatives * Drive operational excellence through automation, monitoring enhancements, ITIL best practices, process standardization, and continuous improvement initiatives * Support manufacturing, engineering, supply chain, and corporate operations by ensuring technology solutions meet evolving business requirements ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)