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# IT Support Specialist

- **Company:** Homans Associates
- **Location:** Wilmington, MA, United States
- **Salary:** $45,760.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Information Technology Operations, Data Logging
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=32538dbbaab192c8

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * Strong verbal and written communication skills - ability to support non-technical users effectively

 * Genuine customer service instinct and a calm, professional demeanor under pressure
 * Solid problem-solving and critical thinking skills
 * Proficiency with Microsoft 365 and Windows environments
 * Comfort with ticketing systems and accurate work logging
 * Prior help desk or IT support experience preferred
 * Associate's or Bachelor's degree in IT or a related field preferred; relevant experience will be considered in lieu of degree
 * This is an on-site role - no relocation assistance available

## Description

At Homans, we're committed to building a technology-first operation - and our IT team is at the center of that work. As an IT Support Specialist (Tier 1), you will be the first point of contact for employees across our locations when technology issues arise. You'll resolve problems quickly, communicate clearly, and document thoroughly - playing a critical role in keeping our fast-moving distribution business running smoothly., * Resolve hardware, software, and peripheral issues for end users across our locations

 * Respond to support requests via phone, email, chat, and ticketing system
 * Set up and configure new hardware, software, and equipment for new and existing employees
 * Document all interactions clearly and accurately in our ticketing system
 * Coordinate with vendors on warranty, repair, and equipment replacement as needed
 * Make occasional visits to nearby branch locations to provide on-site support
 * Contribute to internal documentation, training materials, and process improvements
 * Identify and flag recurring issues and patterns to help improve overall IT operations
 * Other duties as assigned.


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