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# Technical Solutions Specialist

- **Company:** SCN Worldwide, LLC
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $56,160.0 - $64,480.0
- **Contract:** Permanent contract
- **Skills:** System Configuration, Extract Transform Load (ETL), Issue Tracking Systems, Microsoft SQL Server, Proprietary Software, Software Deployment, Software Engineering, Software Troubleshooting
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0009a0227456bf04

## About the Role

Do you have experience in Ticketing system technical support?, * Organized and detail oriented and the ability to learn, retain and apply considerable amounts of information, * 3+ years of technical support experience

 * Strong understanding of software development and troubleshooting methodologies
 * Excellent communication and interpersonal skills
 * Experience with support ticket management systems and CRM platforms
 * Strategic thinking and planning capabilities
 * Strong customer service orientation
 * Ability to work under pressure and manage multiple priorities

Technical Skills

 * Experience with software deployment and configuration
 * Strategic thinking and planning capabilities
 * Strong customer service orientation
 * Ability to work under pressure and manage multiple priorities

## Description

* Deep dive on client-reported blockers to identify workarounds and test technical solutions that meet client goals
 * Troubleshoot technical and data-centric issues, including ETL pipelines and data schemas to help clients understand and solve their business problems
 * Participate in client and internal meetings where you leverage your product expertise to inform decisions and solutions
 * Leverage knowledge base articles to "teach clients how to fish", and identify opportunities for reusable content
 * Serve as technical advisor and product advocate; thoughtfully considering customer needs to arrive at a best solution
 * Provide application support relating to software functionality, incident resolution and systems configuration
 * Operational experience with MS SQL including but not limited to creating and running scripts, configuration, and maintenance
 * Recognizes both basic and advanced problems, conducts research, provides resolutions, and follows up with customers as needed, escalating complex cases to the appropriate team
 * Consults with programmers to explain software errors or to recommend changes to programs
 * Install, configure, and support Scantron and third-party software
 * Ability to train non-technical resources within a customer environment
 * Ability to multi-task and meet multiple deadlines


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