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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Analyst - **Company:** Richmond University Medical Center - **Location:** New York, NY, United States - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Desktop Computing, Networking Cables, Network Service, Software Engineering, Computer Networking Systems, Computer Equipment, Information Technology, Hardware Infrastructure, User Accounts - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=abbbc3a37170760d ## About the Role * 1+ years of professional technician experience and desktop support. * Familiarity with industry tools and equipment used for cabling and desktop support. * Valid driver's license with a clean driving record. * Ability to work at tall heights and lift 50+ pounds. * Strong knowledge of desktop operating systems (Windows, macOS) and software applications. * Familiarity with hardware components and troubleshooting techniques. * Excellent problem-solving and analytical skills. * Strong communication and interpersonal abilities. * Ability to work independently and as part of a team. * Bachelor's degree in computer science or a related field preferred.Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus. Job Environment: This role requires flexibility, strong attention to detail, and the ability to troubleshoot technical issues efficiently. The Desktop Support Engineer will work in a fast-paced environment, collaborating closely with other IT teams and providing direct support to end-users. Please note that this position requires working every other weekend. Salary Range: $55,000 - $65,000 We are looking for a motivated and technically proficient individual to support the successful operation of our organization's desktop and network systems. If you're passionate about technology, customer service, and problem-solving, we encourage you to apply! ## Description We are seeking a highly skilled and motivated Desktop Analyst to join our dynamic team. This role is ideal for individuals with a strong technical background and a passion for delivering exceptional customer service. As a key member of our IT team, you will be responsible for providing desktop support, managing network cabling systems, and ensuring smooth operations across various technical infrastructures., * Provide technical support and troubleshooting for desktop hardware and software issues. * Install, configure, and maintain desktop operating systems and applications. * Set up and maintain user accounts and permissions. * Respond to user inquiries and provide timely resolutions to technical issues. * Collaborate with other IT teams to resolve complex technical problems. * Conduct regular maintenance and updates to ensure optimal performance of desktop systems. * Assist with the procurement and inventory management of desktop equipment and software.Document and maintain accurate records of support activities and resolutions., * Diagnoses and troubleshoot hardware and software issues on desktop systems. * Install, configure, and upgrade operating systems and software applications. * Collaborate with users to identify and resolve technical problems. * Provide training and guidance to users on the proper use of desktop systems. * Assist in the implementation of IT projects and initiatives. * Stay up to date with the latest technology trends and advancements. * Ensure compliance with company policies and procedures related to desktop systems.Continuously improve desktop support processes and procedures. Cable Responsibilities: * Install, maintain, and repair cable TV and internet systems.Test and troubleshoot issues with network communication. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Your organization as a Graph](https://www.wearedevelopers.com/videos/2051-your-organization-as-a-graph) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)