> Markdown version of [/jobs/ext/736499-dedicated-support-engineer](https://www.wearedevelopers.com/jobs/ext/736499-dedicated-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Dedicated Support Engineer - **Company:** LiveRamp - **Location:** New York, NY, United States (Remote available) - **Experience:** Experienced - **Salary:** $92,500.0 - $140,500.0 - **Contract:** Permanent contract - **Skills:** Database Queries, Information Technology - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ca9f2ef52c8cbb4d ## About the Role * 2-5 years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role * History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders. * Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders. * Demonstrated success in prioritizing work with little oversight. * Open-minded, collaborative, dependable, and poised when working through customer or internal challenges. * Resourcefulness. We don't have all the answers, but you'll need to find them. * Great communication skills with external customers and internal stakeholders. * The ability to work and succeed in ambiguous situations with little direction. * The ability to respond promptly and follow through on projects to completion. * Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm), as well as potential on-call or weekend coverage. * Strategic and forward thinking, proven ability to plan ahead. * Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive. * Bachelor's degree in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent practical experience Preferred Skills: * Familiarity with SQL querying. Ability to execute and understand existing queries, and to make adjustments as needed. ## Description * Become a member of our Dedicated Support Engineer team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients. * Manage a ticket queue to provide technical guidance and troubleshooting to enable customer satisfaction and company growth. * Work in tandem with LiveRamp's Technical Services team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers. * Be a pioneering member of a newly established team with a metrics-driven, people-centric culture. * Adapt and thrive on a constantly evolving team. * Analyze and seize opportunities to continuously improve customer outcomes using KPIs, case data, qualitative reviews of cases, & feedback. * Implement and configure workflows to streamline setup for new clients and improve efficiency for existing ones. Your team will: Dedicated Support Engineers deliver seamless technical support and troubleshooting services to a set list of LiveRamp customers, delighting those customers and managing stakeholders all while making it seem easy. ## Related Videos - [Bridging Code and Culture: How DevRel Drives Community Growth and Employer Branding](https://www.wearedevelopers.com/videos/1329-bridging-code-and-culture-how-devrel-drives-community-growth-and-employer-branding) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Dangerous Reactivity: Why AI Output Is the New XSS](https://www.wearedevelopers.com/videos/100115-dangerous-reactivity-why-ai-output-is-the-new-xss) - [Exploiting the recruitment game as a developer](https://www.wearedevelopers.com/videos/750-exploiting-the-recruitment-game-as-a-developer) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [Plan to link your LLM to your production database? What could possibly go wrong?](https://www.wearedevelopers.com/videos/2088-plan-to-link-your-llm-to-your-production-database-what-could-possibly-go-wrong) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)