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# Help Desk Technician (HDA)

- **Company:** Zigabyte Corporation
- **Location:** Montgomery, AL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** CompTIA Security+, Network Troubleshooting, Enterprise Software Applications, Integrated Maintenance Data System, Operational Systems, Hardware Infrastructure
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0b199d5a7b15367f

## About the Role

Do you have experience in Task assignment?, Do you have a Associate's degree?, * Two + years providing effective customer service or help desk support to external customers.

 * Current Comptia Security+ (Level II IAT Training) Certification

 * Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.

 * Excellent communication and problem-solving/trouble shooting skills.

 * Willing to work overtime, holidays, and weekends when necessary.

 * Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance.

 * Excellent verbal and written communication skills.

 * Excellent interpersonal and customer service skills.

 * Excellent time management skills and attention to detail.

 * Ability to prioritize tasks and to delegate them when appropriate.

 * Ability to function well in a high-paced and at times stressful environment.

 * Strong analytical and problem-solving skills.

Desired Skills/Experience:

 * Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience.

 * Experience using/supporting one or more of the below systems:

 * Business and Enterprise System Product Innovation (BESPIN) applications

 * Cargo Movement Operations System (CMOS)

 * Logistics Module (LOGMOD)

 * Integrated Maintenance Data System (IMDS)

 * Air Force Portal

Minimum Education:

 * At least two years related experience in customer service required.

 * Current Comptia Security+ (Level II IAT Training) Certification

Job Stipulations:

 * Must be able to work any shift - this is a 24/7/365 helpdesk

 * Must be able to obtain and keep a secret level clearance

Physical Requirements:

 * Prolonged periods of sitting at a desk and working on a computer.

## Description

The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations.

Responsibilities:

 * Provide help desk support for all supported applications via phone/email.

 * Troubleshoot/diagnose customer technical issues using all available resources,

 * Collect necessary information from customers to effectively escalate unresolved issues if needed.

 * Thorough documentation within Remedy Ticket Management System.

 * Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail.

 * Maintain current knowledge of relevant technologies.

 * Additional responsibilities as assigned by management.


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