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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 IT Support Technician - **Company:** BEBRIGHT INC - **Location:** Knoxville, TN, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Cisco Hardwares, Cloud Computing, Computer Networks, Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Wireless Networks, Office365, Microsoft InTune, Information Technology, User Accounts - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8ba245d6145ded32 ## About the Role Do you have experience in IT department experience?, Do you have a Associate's degree?, * Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred. * Minimum of 2-4 years of IT support experience, including troubleshooting and end-user support. * Experience supporting healthcare, dental, or other patient-care environments preferred. * Experience supporting multiple office locations and remote users. * Working knowledge of Microsoft 365, Azure, and Microsoft Intune. * Experience supporting Windows workstations, printers, mobile devices, and peripheral equipment. * Familiarity with cloud-based phone systems. * Basic understanding of networking concepts including VPNs, wireless networks, and Cisco Meraki environments. * Familiarity with endpoint security, multi-factor authentication, and cybersecurity best practices. * Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are preferred. * Excellent customer service, communication, and problem-solving skills., Travel between supported practice locations is required, up to 30%. Must have reliable transportation to provide onsite support as requested. If you enjoy solving technical problems, helping end users succeed, and supporting technology that directly impacts patient care, we encourage you to apply and join our growing IT team. ## Description beBright is seeking a skilled and customer-focused Tier 2 IT Support Technician to provide advanced technical support to our Southeast practices. This position serves as the primary escalation point for complex technical issues that cannot be resolved by Tier 1 support and plays a key role in maintaining technology systems that support patient care and practice operations. This is a hybrid position and will be primarily based out of our practices in Farragut, TN and Lenoir City, TN., * Provide Tier 2 technical support for end users across multiple practice locations. * Troubleshoot and resolve escalated hardware, software, application, and network issues. * Support Microsoft 365 applications, user accounts, email, and device management. * Assist with workstation setup, software installation, equipment deployment, and employee onboarding. * Support printers, scanners, phones, and other office and clinical technology. * Document troubleshooting steps, resolutions, and technical procedures within the ticketing system. * Collaborate with Tier 1 support and senior IT team members to resolve complex issues. * Assist with system upgrades, deployments, and technology projects. * Maintain accurate inventory records for hardware and technology assets. * Educate end users on technology best practices and security awareness. * Monitor support requests to ensure timely resolution and excellent customer service. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)