> Markdown version of [/jobs/ext/73661-deskside-support-technician](https://www.wearedevelopers.com/jobs/ext/73661-deskside-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Support Technician - **Company:** Lids Inc. - **Location:** Indianapolis, IN, United States - **Experience:** Experienced - **Contract:** Franchise - **Skills:** Microsoft Windows, Software Applications, Microprocessors, Text Processing, Laser Printing, Microsoft Office, Personal Digital Assistant, Software Deployment, Peripherals, Computer Equipment, Information Technology - **Published:** May 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9e9992ee734d81cf ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Associate's Degree (Bachelor's preferred) in a computer-related curriculum preferred, plus a minimum of 3 years' experience supporting and maintaining computer hardware and desktop software. * Strong problem solving and communication skills. * Knowledge of computer hardware devices and internal components including personal computers, laptops, CPUs, keyboards, monitors, and mice. * Knowledge of peripherals including scanners, check readers, receipt printers, laser printers, RF guns, PDAs, modems, and monitors. * Knowledge of audio/visual products. * Knowledge of Windows operating systems, Microsoft Office Suite, and IT systems (Track IT). Physical Demands and Requirements * Ability to constantly sit at a desk in a sedentary work environment * Ability to frequently communicate clearly and effectively, both verbally and in writing * Ability to view electronic/written materials and adjust focus when needed (i.e. computers screens, documents, etc.) * Ability to frequently use a computer, keyboard, mouse, and other standard office equipment. * Ability to occasionally stand and walk throughout the office. * Ability to occasionally lift or move items up to 15 pounds. * Ability to occasionally present information to small and large groups, including team members and leadership. * The noise level in the work environment is usually moderate. ## Description The ability to understand all IT support processes and products used within the company as well as the ability to problem solve at a fast pace. Principal Duties and Responsibilities * Provide technical assistance to corporate computer users. * Answer questions or resolve computer problems in person, via telephone, or electronically. * Stay informed on new product lines and evaluate new hardware to recommend standards for corporate and store environments. * Work with service vendors (warranty and non-warranty) and equipment secondary market/decommission vendors to establish best pricing and services. * Provide assistance with computer hardware and software including printing, installation, word processing, email, and operating systems. * Perform hardware and software installations, maintenance tasks, troubleshooting, and repair of computer systems and peripheral equipment. * Process accurate and timely information to ensure compliance with vendor warranty requirements. * Maintain high levels of customer satisfaction by resolving technical problems and concerns. Additional Principal Duties and Responsibilities * Configure and deliver corporate IT equipment as needed. * Assist the IT Depot in diagnosing and troubleshooting IT equipment. * Interface with all departments to fulfill IT hardware needs. * Support and adhere to company policies, procedures, and guidelines. * Provide excellent customer service as outlined in the HW&L policy manual. * Maintain and update work order tickets in the ITSM tool. * Complete Dell warranty work including gathering and documenting equipment needing repair, coordinating repairs, and returning equipment to active inventory. ## Related Videos - [How to Survive with Dyslexia as a Developer](https://www.wearedevelopers.com/videos/1845-how-to-survive-with-dyslexia-as-a-developer) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [On developing smartphones on wheels](https://www.wearedevelopers.com/videos/258-on-developing-smartphones-on-wheels) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Neuroinclusion: The Future of Work Starts in Your Meeting Room](https://www.wearedevelopers.com/videos/1804-neuroinclusion-the-future-of-work-starts-in-your-meeting-room) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)