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# Claims EDI Helpdesk Support

- **Company:** Radcube, Llc
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Electronic Data Interchange (EDI), Issue Tracking Systems, Microsoft Office
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bb19da9010e6957d

## About the Role

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * High school diploma or equivalent; associate degree or higher preferred.

 * 1+ years of experience in customer service, helpdesk support, or healthcare claims processing.
 * Familiarity with EDI formats (e.g., 837, 999, 277CA) and Medicaid claims systems is a plus.
 * Strong verbal communication skills and phone etiquette.
 * Ability to work independently in a remote environment with minimal supervision.
 * Proficiency in Microsoft Office and helpdesk ticketing systems., * Must be able to successfully pass a background check with no felony convictions.
 * Must be eligible to pass a DOI (Department of Insurance) compliance screening, as required by the client and Indiana Medicaid program.

## Description

Our client is seeking a dedicated and customer-focused professional to join our Claims EDI Helpdesk team supporting the Indiana Medicaid account. This fully remote role involves providing front-line support to providers and trading partners regarding electronic claims submissions and EDI-related inquiries. The ideal candidate will be comfortable handling a high volume of phone calls and delivering exceptional service in a fast-paced environment., * Respond to inbound calls and emails from providers and trading partners regarding EDI claim submissions, rejections, and processing issues.

 * Troubleshoot and resolve technical issues related to electronic data interchange (EDI) formats, transactions, and connectivity.
 * Document all interactions and resolutions in the appropriate tracking systems.
 * Collaborate with internal teams to escalate and resolve complex issues.
 * Educate callers on EDI processes, requirements, and available resources.
 * Maintain up-to-date knowledge of Indiana Medicaid policies.


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