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# Manufacturing IT Support Engineer

- **Company:** Tata Consultancy Services Limited
- **Location:** Blue Ball, PA, United States
- **Salary:** $90,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** ASP.NET, .NET Framework, Databases, Supervisory Control and Data Acquisition (SCADA), Knowledge Management, Visual Basic .NET (Programming Language), Oracle (Applications), SQL Databases, .NET Core, Servicenow
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a9a5bb3f308bf431

## About the Role

Must Have Technical/Functional Skills

 * Interaction with Team members for knowledge sharing, knowledge transition and issue resolution

 * Stakeholder management, share regular updates and assist in preparing operational reports

 * Triaging of issues and coordination with cross functional teams for timely resolution

 * Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

 * Maintaining agreed SLA levels and assuring Quality of delivery at all times

 * Good experience as a .Net developer

 * Good Experience in .Net Core and .Net Framework, ASP .Net, VB.Net

 * Good Experience on any SCADA platforms

 * Strong experience in database technologies of SQL, Oracle.

 * Interaction with SME's on functional issues

 * Coordinate communications between suppliers, OEM, and business stakeholders for their particular area

 * Tracks and report progress to stakeholders

 * Working experience in "ServiceNow" and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes

 * Working with Manufacturing Customer will be an added advantage, * Flexible

 * Excellent communication skills

 * Continuous learning attitude

 * Team worker

 * Meticulous, Qualifications : BACHELOR OF COMPUTER SCIENCE

## Description

* Day to day incident monitoring and resolution (Service Now preferred)

 * Interaction with client (IT & Business users) on functional issues

 * Triaging of issues and coordination with cross functional teams for timely resolution

 * Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

 * Maintaining agreed SLA levels and assuring Quality of delivery at all times

 * Interaction with SME's on functional issues

 * Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area

 * Tracks and report progress to stakeholders

 * Development of functionalities as per requirement provided y customer


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