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# Desktop Support Technician

- **Company:** Techridge, Inc.
- **Location:** Concord, CA, United States
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Issue Tracking Systems, Information Technology Operations, System Center Configuration Manager, Software Engineering, Microsoft Deployment Toolkit, Microsoft InTune, Deployment Automation
- **Published:** June 29, 2026
- **Apply:** https://www.dice.com/job-detail/a0039c41-8f4d-4b1b-827e-61d1b69c530d

## About the Role

* Experience with Windows 11 deployment and desktop imaging.
 * Knowledge of SCCM/MECM, MDT, Intune, or Autopilot.
 * Strong desktop, laptop, and peripheral troubleshooting skills.
 * Experience with ticketing systems and incident management.
 * Excellent communication and customer service skills.
 * Healthcare, hospital, or clinic IT support experience is a plus.

## Description

We are seeking a Desktop Support Technician with experience in Windows 11 deployments, desktop imaging, and end-user support. The ideal candidate will provide onsite technical support, perform device deployments and upgrades, troubleshoot hardware and software issues, and support IT operations in a fast-paced healthcare environment., * Deploy, image, and configure Windows 11 desktops and laptops.

 * Provide onsite support for hardware, software, and application-related issues.
 * Handle incident resolution, break/fix support, and service requests.
 * Perform device refreshes, upgrades, and hardware lifecycle management activities.
 * Document issues and resolutions in ticketing systems and assist with root cause analysis.
 * Collaborate with Tier II/III support teams to escalate and resolve complex technical issues.
 * Support Active Directory, Microsoft 365, and endpoint management tools such as SCCM/MECM, Intune, or Autopilot.


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